I am the Owner and Principle Consultant for Michael and Associates, LLC. We specialize in Cloud Based Infrastructure, Identity, Governance, Migration, Security (Zero Trust), VOIP and Data Management. Founded in 1993, we specialize on providing our customers with Experienced, Industry Leading and cost effective consultation. Most of our clients have trusted Michael & Associates for 20+ years because they value not just the services, but also the relationships we have developed and fostered. These customers vary from State and Local Government, to large Manufacturing, to Financial Institutions.

Engage with our Sales team as an experienced and seasoned technical resource. Envision, scope and execute technical solutions that enable our customers to empower their business.

SADA Systems is a privately-held global leader in providing cloud computing and strategic IT solutions to organizations worldwide. A Microsoft National Systems Integrator (NSI) and a premier Microsoft Cloud Accelerate Partner with Gold Competency, SADA specializing in Office 365 deployment, migration and implementation services. As one of the first Cloud Accelerate Partners worldwide, SADA was recently named a 2013 Cloud Partner of the Year finalist. SADA develops solutions to business problems through the implementation of cloud technologies, processes and systems. housing an expert team of Microsoft Virtual Technology Solution Professionals recognized for excellence and innovation - Visit www.sadasystems.com.

As the Principle Consultant, my primary goal is to build the Cloud Services Division of Decision Support from scratch.I own the Technical Services as well as the Marketing, Sales, Design and Accounting spaces for our Cloud business.

As the Senior Consultant for MessageOps, I am the forward point of contact for potential customers, as well as our existing client base of over 120,000 users.Responsibilities include:- Listening to the needs of our clients and working with our development team to create customized solutions.- Working with our customers to determine how Office 365 and MessageOps can benefit their IT infrastructure now and in the future.- Responding to new customer inquiries. MessageOps does not do traditional sales as a rule. I contact potential customers and determine how we can help. - Successfully navigating Google Compete scenarios. Frankly, our software makes Office 365 show better.- Technical consulting and implementation of both Microsoft and MessageOps solutions for both migration and management of the cloud. This includes custom MessageOps Password Sync solutions, ADFS solutions, Staged Migrations and Migrations using MessageOps tools.- Currently overseen 20+ BPOS to Office 365 Migrations ranging from 3 users, to over 10,000. Here, the primary goal is to make sure the client has full knowledge of the migration process, responsibilites and impact to the users. In this role, MessageOps has helped faciliate some of the most successful migrations here. - Management of multiple employees.- Software development: I have been lucky enough to work with our PHENONMINOAL team of developers and founder, Chad Mosman, to be a part of 365Command and tools that MessageOps has created for Office 365. These tools allow our customers vastly simplify their cloud experience.- Beta testing and production support of MessageOps software.

The US-CSS (Escalation Services) Department handles our customer's most urgent technical issues. From a re-active standpoint, we are the highest escalation point for the most challenging server down issues.-The ability to clearly communicate the analysis, problem, action plan and Root Cause Analysis is crucial in this position. A typical RCA meeting involves CIOs, Account Managers and other non-technical parties who require someone who can present a summary in a manner that is easily understood.-Founding Member of the “Critical Situation and 3rd Tier” Team in 2004. The success of this team made it the current model for Microsoft Support. I played a large role in the creation of this team, its responsibilities and practices. We were able to reduce the MPI of a typical case by several hours. -Proactively, I have designed several large migration/deployments for many customers including the FDA, KPMG and IBM. Many of these were Lotus Domino and Novel Groupwise migrations with specific requirements and challenges I successfully met. Redesigned the SMTP routing topology for the US Navy and consulted on many other projects such as: Server Sizing Analysis, SPAM Prevention, Disaster Recovery Planning, Smartphone Deployment and Cross Forest Availability.-In 2009, I created a specialized workshop focused on developing general Problem Solving Skills. The project aims at helping new hires learn different ways to break down a problem and clearly communicate with the customer. In 2005, I worked closely with our Development team to create the first PFD (Process Flow Documentation) project. This later evolved in the ExTRA tool. -Experienced Mentor-Spent several years as the support team’s representative to Management focusing on WHI.

-Joined the family Consulting firm.-Successfully developed a marketing and sales plan to expand the customer base by 20%.-Customer projects varied from full scale Windows Migrations to Blackberry installations.-Designed and implemented High Availability solutions for our customers using both Microsoft and 3rd Party software.

-Joined Microsoft full time with the Exchange Server Team.-Specialized in Exchange 5.5/2000/2003 mail flow and transport configuration.-Supported the launch of Exchange 2000 and 2003.-Selected as a Technical Lead for other engineers.-Developed several training classes for numerous topics ranging from Clustering to Lotus Notes.

Support Specialist with the Desktop TeamHired as a contractor for Microsoft to support the release of Windows Millennium and Internet Explorer 5.Specialized in Internet connectivity and networking for Personal and Professional Customers.

Administered a local Novell Shop running Lotus Notes.Traveled around the South on various troubleshooting and deployment assignments.