I manage our CAPA, system, pest control program, and our temperature and humidity sensors. I also do BPR review and am trained to manage our stability program.

Previously I worked in the QC laboratory testing final product as well as in process samples and raw materials using a wide range of instruments and methods. I have also played a key part in improving the quality of outgoing shipments as well as becoming the resident ICP-MS expert in the lab.

Solved customer and carrier problems to restore their phone and internet services in a timely manner.Communicated directly with customers to test customer phone lines and internet connections.Demonstrated decision-making skills to open and escalate tickets with the carriers to restore service quickly.Exhibited customer service skills to alleviate customers concerns.Coordinated with team members in other departments to come to an effective and timely resolution.Developed Methods of Operating Procedures to help train future employees.Experienced in conflict management while disputing fraudulent charges with carriers via phone, web and email.Exceeded management expectations by volunteering to work a flexible schedule for both first and second shift.Learned the importance of thorough documentation as a preventative measure for reoccurring issues.Facilitated vendor and carrier conference calls for trouble isolation.

Assisted Research Associate Professor by operating H-NMR spectrometer and analyzing the resulting data of COSY and TOCSY spectrum. Attained skills necessary to process, understand, interpret and present scientific data.

Contributed to the repair and transport of computers. Helped maintain the NMR facility. Constructed and repaired various pieces of laboratory equipment. Built a crane for a research group in chemistry. Supported instrument shop supervisor and electronic technician by obtaining parts and tools necessary for completion of projects.