David Miller Email & Phone Number

Cleveland, Ohio, United States

• Design and develop knowledge modules to interface with hardware devices.• Implement data retrieval mechanisms to pull information from servers, storage devices, and network devices using various protocols such as Rest API, SSH, WBEM, and SNMP.• Collaborate with hardware engineers and other stakeholders to understand device specifications and data formats.• Optimize module performance for efficiency and scalability.• Conduct thorough testing and debugging of modules to ensure accuracy and reliability.• Document code, processes, and procedures for future reference and maintenance.• Communicate with management and QA engineers to improve processes and increase productivity.

Kaohsiung City, Taiwan

Relocated to Taiwan to work for the largest and most recognized private language school in the country. Responsible for teaching school age children English as a second language. Completed a comprehensive training programming, consisting of curriculum development, classroom training and advanced teacher training. Attained HESS TEFL certification. Leveraged established curricula to develop and present daily lesson plans.  Utilized multimedia facilities to create immersive learning experiences customized to the learning needs of each class. Oversaw the training program, used to onboard new teachers to the program.  Assisted in running company events and outings.

Fairview Park, Ohio, United States

Provided high quality guest experiences through friendly and attentive service. Responsible for training all new staff including bartenders and servers.

Sheffield, Ohio, United States

Provided comprehensive, proactive and “patient first” customer service to Cleveland Clinic patients and visitors. Directly assisted patients with checking-in, scheduling follow-up appointments, and handling referrals. Responsible for creating a positive first impression, while helping patients in an efficient manner. Utilized Epic software to schedule patient appointments and manage healthcare records. Supported front-end technology utilization to promote understanding and comfort level in use by caregivers and providers. Encouraged patient utilization of front-end technology, while providing guidance, encouragement, education and hands-on training.

Westlake, Ohio, United States

Provided high quality guest experiences through friendly and attentive service. Responsible for training all new staff including bartenders and servers.

Bachelor'S Degree, Health Professions And Related Clinical Sciences, Other

Google It Support Professional Certificate