David Mitchell Email & Phone Number

Australia

Senior executive in charge of self funded activities and domestic utilisation.

Docklands

Delivering HFC and FTTX test environment solutions using agile teams and methods.

Delivering Test for Network Deployment Projects.

Melbourne

SaaS Marketplace Creation - Replaced an in-house hosted SaaS retail marketplace with a newer SaaS marketplace hosted on AWS.SaaS Software Vendor Integration and Product creationSaaS Customer Migration - Tens of thousands of customers and millions of data elements migrated.

Melbourne

Three streams of cloud services: SAP, Enterprise Applications and Software as a Service. Technologies include Cloud automation systems, Virtual Machines and resources, Microsoft applications, assurance systems, business automation.

Test Manager for a Web application (vendor) development.- Thin Client, Alcatel IN - Integration Testing, UAT, BPT

Test Manager for a multi-vendor Integrated Contact Center development.- System Test, Integration Test, UAT, - IPTel, Genesys CTI, Polycom, Thin Client, Reporting

Test Manager for several initiatives to improve the Westpac Customer Contact Experience.

Melbourne

Test Manager for a program to streamline the sales, fulfilment and provisioning of Managed Network Services. (The program was halted after a full review by the project leadership team challenged its viability)

Transformation of ANZ Telecomunications and Data Services to Optus Managed Services.- Data networks, VOIP, Managed Services, Help Desk, Security- Architecture validation, busness/support process testing, routing, integration testing

Delivered successful System, Integration, Non-functional and Production Verification testing for the program through a combination of vendor testing and in-house testing.Holly VB IVR, AIN, CTI, General Telephony, Billing

Managed the system testing and integration testing of the Credit Risk Scoring system, a Basel II compliant web based application which replaced an existing thick client application. The core web application was coded in Java using the Agile development methodology. The system is now in production with no significant issues.

Part of a major program to replace a core transaction management host system. - ATM transaction systems, transaction management, settlement models. - Deployment and back-out strategy testing. Integration testing, User acceptance testing including business processes.

Mobile Data Network Project, Integration and Customer AcceptanceManaged a team to create, execute and document the customer acceptance and integration tests for a $150 million IT project. In addition provided technical-contract interface support to the project and maintained the project master schedule.

Project/Operations Manager in a multi million-dollar segment of a design and test services business. Overseeing a wide variety of projects from requirements gathering (specification), project costing, staffing, project planning, risk assessment and mitigation, cost control and delivery.

Melbourne

Project Manager - Project managed the design and writing of product manuals, retail packaging solutions and customer related product testing for the Appliance and Calculator Operation. Managed customer satisfaction and support cost for the division. Technical consultant to the Design and Marketing teams.Senior Manufacturing Engineer - Engineering.

Education record

Bachelor Of Engineering, Communications & Electronics