Category Manager Digital Sales
As the Manager of the Digital Ordering Platform, me&u, at Howard Smith Wharves and across its venues, I am responsible for overseeing the seamless operation and strategic management of the digital ordering platform. With a customer-centric approach, I strive to enhance the guest experience and drive revenue growth through innovative digital solutions.Key Responsibilities:- Successfully implemented and managed a digital solution that has transformed the guest experience and driven increased revenue.- Spearheaded menu engineering initiatives to optimise product offerings, increase sales, and enhance the overall dining experience.- Developed and executed promotional campaigns to boost customer engagement and drive repeat business.- Liaised with suppliers to ensure timely and efficient delivery of products, maintaining high standards of quality and consistency.- Trialled new software and technologies for the precinct, ensuring continuous improvement and adoption of best practices.- Monitored and analysed key performance indicators (KPIs) to measure platform effectiveness and make data-driven decisions for optimisation.- Collaborated closely with venue managers and staff to ensure seamless integration and operation of the digital ordering platform.- Provided training and support to team members, fostering a collaborative and innovative work environment.- Managed relationships with external partners and vendors to maximise collaboration and ensure successful execution of digital initiatives.If you are seeking a dynamic and results-driven professional to lead and innovate your digital ordering platform, let's connect. Together, we can leverage technology to elevate guest experiences and achieve business success.