David Morey Email & Phone Number

I'm an accomplished professional with 10 years of leadership and customer service experience, looking to move into the healthcare research field. I've established track record in clear communication, skillful collaboration, and streamlining operations. I enjoy building effective teams and working well with people at all levels of the organization including stakeholders, management, team members, vendors, and customers. ✉ morey.david@yahoo.com

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  Store Leader And Service Manager

  Conrad'S Tire Express And Total Car Care

  Apr 2009 - Present - Various Locations Across Northeast Ohio

  ➤ Originally joining the company as Service Manager, then earning a promotion to Store Leader in less than 2 years.➤ Selling tires, automotive accessories, service repairs, and preventative maintenance to satisfy customers’ needs.➤ Generating YoY sales increases in excess of 10% by building a loyal customer base, overseeing high-quality and timely repair work, and skillfully training and managing the Sales team.➤ Determining yearly sales/cost budgets and consistently exceeding annual sales and profitability goals by 10% or more.➤ Serving as the customer service liaison for 3 locations, and managing the grand opening of the new Belea store.➤ Providing superior customer service levels that exceed customer expectations while staying within company guidelines.➤ Supervising between 5 to 7 team members, creating work schedules, and approving overtime or paid time off requests.➤ Training team members on technical or managerial duties as well as coordinating continuing education for employees.➤ Establishing priorities among competing requirements to ensure that services are delivered to customers as promised.➤ Communicating with the service department and customers for diagnosis, timelines, and completion of work.➤ Determining and professionally addressing customer needs, problems, complaints, requests, questions and deadlines.➤ Preparing accurate estimates and properly invoicing customers for cash, charge, credit, fleet, and national accounts.➤ Maintaining current product knowledge on all tires, service, and other products as well as those of competitors.➤ Understanding performance business data and applying it effectively to increase productivity and profitability.➤ Analyzing, organizing, and prioritizing daily workflows through the company customer service and scheduling system.➤ Effectively managing employee productivity, store expenses, and inventory to reach established monthly goals.

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  Southern Connecticut State University

  Economics