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@hastingsdirect.com
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David Morgan is listed as Customer Outcome Manager at Hastings Direct, a with 1816 employees, based in Greater Leicester Area, United Kingdom. AeroLeads shows a work email signal at hastingsdirect.com and a matched LinkedIn profile for David Morgan.
David Morgan previously worked as Customer Relations Excellence Lead at Hastings Direct and Customer Relations Team Leader at Hastings Direct. David Morgan holds Wset Advanced Wine, Blind Wine Tasting from Bibendum.
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I'm lucky enough to have discovered a passion I can earn a living at; I am, however, always looking to better the experience, and my position. As well as running a wine shop, I have contributed articles on wine to local magazine (deLuxe), and occasionally I have guested on BBC Radio Leicester to talk about what to drink. More recently I have been working for the Youth Sport Trust. It was my first time working for a large international company, and initially it was challenging, although the feedback was that I quickly and capably adapted, and grew into the role. I was a fully engaged administrator, working constantly to streamline processes and build strong interpersonal relationships with my internal colleagues in Project Support and external School Games Organisers, and Development Managers.I built these relationships through providing excellent customer service across all departments, organising and delivering my tasks in a timely and ordered fashion, ensuring all end users understood the processes involved, and supplying support and guidance where needed.I am now looking for another steep curve to climb, hopefully something which will use my established skill set and force me to find and learn new ones. More than that I am looking for an employer who is committed to me, as I am to them, with open and clear channels of communication, structure, and growth being very important to me.
Listed skills include Wine, Alcoholic Beverages, Food, Account Management, and 26 others.
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A career timeline built from the work history available for this profile.
Leicester, England, United Kingdom
Defending and revising complaint positions with the Financial Ombudsman Service. As part of the continuous improvement of the department I carried out audits and reviews on complaints to ensure consistency in our responses and lower escalations
Leicester, United Kingdom
Driving improvement through analysis of data and creative thinking. Senior leadership had directions they wished us to persue and our role was to create the packs and explore the options available to get there.
Leicester, United Kingdom
Managing and developing a new team of complaint handlers. Establishing and building our brand as a new department in the Leicester office.
Investigate and provide outcomes to complaints raised throughout the business. Target driven, we were required to have a high standard of written english and work to regulated deadlines.
Leicester, United Kingdom
Taking renewals calls on the phones from customers with our insurance product that were due to end. Our team was targeted to retain as many customers as possible whilst also maintaining low average call handling times and sticking to regulated scripts.
Loughborough
This was a far reaching and varied mandate working on the Sainsbury's School Games Website contact email, answering a range of customer queries and reporting on 'problem' trends as well as supporting other projects in an admin capacity.
The setting up, and day to day running of a wine shop. I held tastings, found suppliers and new stock. I digitised our stock management and introduced barcode scanning. All aspects of the role were fundamental to the running of a shop or small business.
Leicester
Other employees you can reach at hastingsdirect.com. View company contacts for 1816 employees →
Lisa Fletcher
Colleague at Hastings DirectSt Leonards, England, United Kingdom
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Cathy Smith
Colleague at Hastings DirectTonbridge, England, United Kingdom
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Ryan Glanney
Colleague at Hastings DirectHalifax, England, United Kingdom
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SG
Suhail Garda
Colleague at Hastings DirectLeicester, England, United Kingdom
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Ragavan Ramanjuam
Colleague at Hastings DirectPeterborough, England, United Kingdom
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KM
Kannan Maruthappan
Colleague at Hastings DirectTonbridge, England, United Kingdom
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Rhys Davies
Colleague at Hastings DirectLondon, England, United Kingdom
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Dushal Limbani
Colleague at Hastings DirectLeicester, England, United Kingdom
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Beccy Sheen-Meakin
Colleague at Hastings DirectWakefield, England, United Kingdom
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SN
Siphephelo Ndlovu
Colleague at Hastings DirectCenturion, Gauteng, South Africa
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Activities and Societies: Music and Drama, Cricket
Quick answers generated from the profile data available on this page.
David Morgan works for Hastings Direct.
David Morgan is listed as Customer Outcome Manager at Hastings Direct.
AeroLeads has found 1 work email signal at @hastingsdirect.com for David Morgan at Hastings Direct.
David Morgan is based in Greater Leicester Area, United Kingdom while working with Hastings Direct.
David Morgan has worked for Hastings Direct, The Youth Sport Trust, The Case, The Case Restaurant, and Awd Home Finance.
David Morgan's colleagues at Hastings Direct include Lisa Fletcher, Cathy Smith, Ryan Glanney, Suhail Garda, and Ragavan Ramanjuam.
You can use AeroLeads to view verified contact signals for David Morgan at Hastings Direct, including work email, phone, and LinkedIn data when available.
David Morgan holds Wset Advanced Wine, Blind Wine Tasting from Bibendum.
David Morgan is listed with skills including Wine, Alcoholic Beverages, Food, Account Management, Customer Service, Marketing Communications, Direct Sales, and Wine Tasting.
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