• Challenged with creating a vision and structure of the IT division while implementing processes, which have pointed the company towards excellence, overseeing a medium sized data center and end user equipment for over 200 employees• Oversaw technical support services as company grew with multiple project responsibilities concurrently that were on time, in scope and within budget• Managed IT infrastructures; installed, configured, optimized, upgraded, integrated and migrated systems… Show more • Challenged with creating a vision and structure of the IT division while implementing processes, which have pointed the company towards excellence, overseeing a medium sized data center and end user equipment for over 200 employees• Oversaw technical support services as company grew with multiple project responsibilities concurrently that were on time, in scope and within budget• Managed IT infrastructures; installed, configured, optimized, upgraded, integrated and migrated systems while monitoring day-to-day 24/7 operations, troubleshooting errors and escalations to resolution• Rigorously provided support for hardware, software, network issues, multi-platforms, Windows/Mac OS X servers/workstations, VoIP wireless and voicemail configurations, scheduling for multiple-user and Internet/email access • Coordinated, planned and installed new systems and wired/wireless networks while modifying existing systems and infrastructure• Customized automated setups to achieve maximum production, saving time, reducing costs and developing procedures and tools for staging workstations; set-up simulations in order to evaluate and test proposed changes to infrastructure and/or heavy traffic flows• Generated trouble reports for tracking of failed third party applications due to firewall or operating system restrictions• Performed defect verification, release testing, upgrades and general site support while maintaining audit records and compliance standards (SOX) for the organization• Provided training to each employee and in-house personnel on operations and systems• Identified and worked issues until resolved; determined root cause; accessed risks and contingency plans that minimized future issues; managed software licensing and voice network management• Understood user’s unique situations and customized setup to achieve maximum production, saving time, reducing costs, securing data, and developing procedures and tools for staging workstations Show less