Leading a team of 8 peopleProviding training and support Responsible for assigning tickets and monitoring workloadsDelegating tasks SAP - order creation and tracking Producing and maintaining SWIsOrder management client facing role Processing RMA tickets for Network failures Project management / coordination Creating orders 10 – 20 daily Creating commercial invoices 10 - 20 dailyNetwork hardware familiarityWorking with Network engineers… Show more Leading a team of 8 peopleProviding training and support Responsible for assigning tickets and monitoring workloadsDelegating tasks SAP - order creation and tracking Producing and maintaining SWIsOrder management client facing role Processing RMA tickets for Network failures Project management / coordination Creating orders 10 – 20 daily Creating commercial invoices 10 - 20 dailyNetwork hardware familiarityWorking with Network engineers Familiarity with SLA, KPI, Data Quality, Data Management and Process Flows Working with a Corporate ticket systemTracking international shipments globally Dealing with diverse sets of teams globallyDealing with customs compliance and brokerage issuesDealing with various carriers and transport related issues Show less

Order management client facing role SAP - creating orders 10 – 20 daily Processing RMA tickets for Network failures Project management / coordination Creating commercial invoices 10 - 20 dailyNetwork hardware familiarityWorking with Network engineers Familiarity with SLA, KPI, Data Quality, Data Management and Process Flows Working with a Corporate ticket systemTracking international shipments globally Dealing with diverse sets of teams… Show more Order management client facing role SAP - creating orders 10 – 20 daily Processing RMA tickets for Network failures Project management / coordination Creating commercial invoices 10 - 20 dailyNetwork hardware familiarityWorking with Network engineers Familiarity with SLA, KPI, Data Quality, Data Management and Process Flows Working with a Corporate ticket systemTracking international shipments globally Dealing with diverse sets of teams globallyDealing with customs compliance and brokerage issuesDealing with various carriers and transport related issues Show less

Order management client facing role Corporate ticketing systemProcessing RMA tickets for Network failures Project management / coordination SAP - creating orders 10 – 20 daily Creating commercial invoices 10 - 20 dailyNetwork hardware familiarityWorking with Network engineers Familiarity with SLA, KPI, Data Quality, Data Management and Process Flows Working with a Corporate ticket systemTracking international shipments globally Dealing with diverse… Show more Order management client facing role Corporate ticketing systemProcessing RMA tickets for Network failures Project management / coordination SAP - creating orders 10 – 20 daily Creating commercial invoices 10 - 20 dailyNetwork hardware familiarityWorking with Network engineers Familiarity with SLA, KPI, Data Quality, Data Management and Process Flows Working with a Corporate ticket systemTracking international shipments globally Dealing with diverse sets of teams globallyDealing with customs compliance and brokerage issuesDealing with various carriers and transport related issues Show less

Responsible for all undelivered shipmentsManaging the supervision of a team of 8Accessing daily workload and allocating work flows accordingly to ensure the team meet their KPIs.Processing international air, road and ocean undelivered shipments Producing and issuing daily performance reports to management.Handling customers and customer service emails and phone callsDesigning workstations to maximise efficiency and output of team.Processing lost property… Show more Responsible for all undelivered shipmentsManaging the supervision of a team of 8Accessing daily workload and allocating work flows accordingly to ensure the team meet their KPIs.Processing international air, road and ocean undelivered shipments Producing and issuing daily performance reports to management.Handling customers and customer service emails and phone callsDesigning workstations to maximise efficiency and output of team.Processing lost property shipmentsMeeting and exceeding internal performance indicator such as maintaining up to date Scanning of all shipments Setting and monitoring KPIs and giving feedback to individuals on regular basis to ensure these are met.Coaching, up skilling and training staff to achieve optimal productivity and improve talent and skills.Implementing disciplinary action if needed in accordance with company procedures.Scheduling the roster and annual and sick leave coverSpecialised in tracing Airfreight shipments using company track and trace computer networks, (Intranet and Extranet) Show less

Supervise up to 10 operatives.Responsible for the efficient running of daily operations meeting strict deadlinesoffloading, sorting, scanning, palletising, loading, and departing the International road and air freight - maximum 5000 inbound international road/air shipments and 2000 outbound.Maintaining up to date quality performance to ISO standards.Meet all KPIs.Run various reports for management and supervisors.Proficiency in all in house systems for booking, scanning,… Show more Supervise up to 10 operatives.Responsible for the efficient running of daily operations meeting strict deadlinesoffloading, sorting, scanning, palletising, loading, and departing the International road and air freight - maximum 5000 inbound international road/air shipments and 2000 outbound.Maintaining up to date quality performance to ISO standards.Meet all KPIs.Run various reports for management and supervisors.Proficiency in all in house systems for booking, scanning, data capture, tracking and tracing.Responsible for running a parts bank – storage and distribution of electronic components.Handling high security and bonded goods.Key accounts agent Responsible for running the parcels reception – processing International and Domestic shipments 500 – 1000 per dayHandling customs clearance documentation – SAD, T1 ,T2 and Carnets Show less