David Morris Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

Atlanta, Georgia, United States

Marietta, Ga

- Provide support via telephone, e-mail, and remote login to customers relating to software products, Network Access, Hardware and Peripheral issues- Manage MDM (Mobile Device Management) software - Airwatch- Manage and maintain IT infrastructure, PC and communications equipment inventory at regional sites.- Coordinate procurement, setup and management of Laptop PC, Cell phone, headset, SIP phone, VoIP Appliance and any other related hardware- Manage and assist in setup and maintenance of Wireless Networks via Cisco Meraki Cloud Management Systems- Assist in the development of training materials and train employees on software and hardware.- Maintains historical records by documenting hardware and software changes and revisions.- Identify, record, and communicate incidents, problems and their resolution using help desk systems and procedures.- Provide level 1 and 2 support for end-users.- Operate and maintain global IT and communications systems within North America.

Greater Atlanta Area

- Manage Internal Office Server for Product Sales Demo team- Manage Customer Cloud Server - Create customer remote connections to the server for customer use SpecLink software- Troubleshoot customer installation issues on both standalone and server platforms- Provide support via telephone, e-mail, and remote login to customers relating to software products for Access and SQL Server database-based software. Support includes installation, software activation, and use of software.

Marietta, Ga

Greater Atlanta Area

- Provide Third-tier technical support and resolution of internal and external customers/users on auto-provisioning application problems;- Troubleshoots and restores technical service and equipment issues by analyzing, identifying, and diagnosing faults and symptoms using established processes, scripts, and procedures; helps identify and analyze problem causes, patterns, and trends; recommends corrective action where appropriate;- Performs data analysis using appropriate tools and system transactions to support recommendations- Simulates or recreates user problems to resolve operating difficulties; recommends system modifications to reduce user problems; - Identifies customer concerns and resolves or escalates customer issues expediently and accurately within documented timeframes;- Track support tickets from submission to resolution.- Identify and escalate urgent situations, ability to prioritize effectively.- Prepare and update department and process documentation.

Roswell, Ga

LiveVox is the leading provider of cloud contact center solutions. LiveVox offers an integrated hosted predictive dialer, ACD, IVR, call recording and business analytics suite. The patented, fully burstable LiveVox platform utilizes carrier IP/MPLS networks and delivers multi-site deployment, routing and controls. Integrated Dialer, ACD, IVR & Call Recording on a Fully Burstable Cloud Platform LiveVox delivers a new architectural approach that fundamentally alters the way technology is deployed in the call center. The Private VoIP Cloud has substantial capabilities that remove longstanding operational constraints for the multi-site, multi-shore contact center. LiveVox delivers a highly scalable, feature-rich hosted ACD, Predictive Dialer, IVR, Call Recording and Business Analytics Suite from fully burstable carrier MPLS networks. A patented, PCI compliant, SIP-based platform simplifies multi-site deployment and centralized control. With private networks utilizing VoIP dialer, ACD and IVR deployment can be more cost efficient and secure than hardware. My Duties• Provided software help desk support and technical training to end users via telephone and e-mail communications• Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. • Configured, modified and QA tested systems for client delivery• Create and track work orders for clients• Partnered with Tier II help desk peers based in the US, India and Mexico to resolve complex problems that required escalation. Provided detailed descriptions of issues in trouble ticket system and followed up diligently to ensure swift resolutions.• Received excellent ratings on performance reviews each year, with top marks in teamwork, customer service, communication skills and technical problem-solving.

Aas, Marketing Management

Education record

Activities and Societies: Varsity Football 1997-1998