David Morvan

David Morvan Email and Phone Number

Sales Engineer @ DataStealth.io
Mississippi Mills, ON, CA
David Morvan's Location
Almonte, Ontario, Canada, Canada
David Morvan's Contact Details

David Morvan personal email

n/a

David Morvan phone numbers

About David Morvan

David Morvan is a Sales Engineer at DataStealth.io. He possess expertise in technical support, active directory, servers, telecommunications, call centers and 33 more skills.

David Morvan's Current Company Details
DataStealth.io

Datastealth.Io

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Sales Engineer
Mississippi Mills, ON, CA
Website:
datexdatastealth.com
Employees:
66
David Morvan Work Experience Details
  • Datastealth.Io
    Sales Engineer
    Datastealth.Io
    Mississippi Mills, On, Ca
    View
  • Axiomatics
    Professional Services Consultant
    Axiomatics Jan 2022 - Present
    Ottawa, Ontario, Canada
    View
  • Pwc Canada
    Manager, Cybersecurity, Privacy & Financial Crime
    Pwc Canada Sep 2021 - Dec 2021
    Ottawa, Ontario, Canada
    View
  • Avaleris Inc.
    Solutions Architect, Hybrid Identity And Cybersecurity
    Avaleris Inc. Jun 2021 - Sep 2021
    Ottawa, Ontario, Canada
  • Titus
    Manager Of Professional Services
    Titus Oct 2018 - Jun 2021
    Ottawa, Canada Area
  • Titus
    Sales Engineer
    Titus Feb 2016 - Oct 2018
    Ottawa
  • Mitel
    New Product Introduction Specialist
    Mitel May 2013 - Feb 2016
    Kanata, Ontario
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  • Prairiefyre Software Inc.
    Technical Support Specialist
    Prairiefyre Software Inc. Mar 2011 - May 2013
    Kanata, Ontario
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  • Convergys Philippines Services
    Operations Manager
    Convergys Philippines Services Jul 2010 - Jan 2011
    Managed 8 Supervisors and 140 indirect reports in day to day operations on a ISP help deskAnalyze performance results and implement department improvementsPlan for upcoming organizational/client needs and implement strategies in a proactive mannerAnalyze and maintain all Client Service Level AgreementsSupport long and short term financial projectionsResponsible for selecting, training, developing, and managing performance of professional direct reports; providing prompt and… Show more Managed 8 Supervisors and 140 indirect reports in day to day operations on a ISP help deskAnalyze performance results and implement department improvementsPlan for upcoming organizational/client needs and implement strategies in a proactive mannerAnalyze and maintain all Client Service Level AgreementsSupport long and short term financial projectionsResponsible for selecting, training, developing, and managing performance of professional direct reports; providing prompt and objective coaching and counseling; and coordinating, planning, and assigning work for staff Show less
  • Convergys Philippines Services
    Support Delivery Manager
    Convergys Philippines Services May 2008 - Jul 2010
    Liaison between technical operations and the Client, including regional Divisions/partnersData analysis for process improvement initiatives regarding technical gaps and incorrect tool usageKnowledge Management Systems updating for procedural updates, new tool functionalities and new technology launchesAssisted with training delivery on new procedures, tools and technologiesPrepared and delivered presentations for Weekly and Quarterly Business ReviewsWorked with the Network… Show more Liaison between technical operations and the Client, including regional Divisions/partnersData analysis for process improvement initiatives regarding technical gaps and incorrect tool usageKnowledge Management Systems updating for procedural updates, new tool functionalities and new technology launchesAssisted with training delivery on new procedures, tools and technologiesPrepared and delivered presentations for Weekly and Quarterly Business ReviewsWorked with the Network Operation Centre (NOC) on regional and global incidents affecting clientsHandled Client tool, voice and network incidents with the Corporate IT teamsPerformed user management in an Active Directory environment for all local requestsPerformed User Acceptance Testing, Stress Testing, and overall performance and functionality tests for tool and voice implementations prior to launch in a production environment Show less
  • Convergys Canada
    Team Lead
    Convergys Canada Jul 2006 - May 2008
    Supervised a team of 15-20 technical specialists supporting an American ISP with technical issuesCoached reps on technical gaps, and trained on new technologies/tools/applications being launchedCreated, setup and troubleshot POP mail accounts via both local mail clients and a web based clientSetup Internet hardware in the users home, along with Home Networking equipmentTroubleshot Internet related issues; from ISP headend to subscriber end, using various network… Show more Supervised a team of 15-20 technical specialists supporting an American ISP with technical issuesCoached reps on technical gaps, and trained on new technologies/tools/applications being launchedCreated, setup and troubleshot POP mail accounts via both local mail clients and a web based clientSetup Internet hardware in the users home, along with Home Networking equipmentTroubleshot Internet related issues; from ISP headend to subscriber end, using various network toolsConfigured Security Suite for optimal performance, depending on user setupHandled client escalations requiring advanced technical assistance and/or complaintsAnalyzed call/chat/email volume and reorganized teams to effectively manage the workloadPerformed quality audits and analyzed customer satisfaction surveys to enhance overall experiencePerformed HR functions for the team; payroll, scheduling, attendance/leave issues, and benefit claims Show less
  • Sitel
    Technical Support Engineer
    Sitel Feb 2005 - Jul 2006
    Installed, configured, and troubleshot server hardware, software and peripherals with clients via phone, email and faxIdentified failed server components using logical deductive reasoningSetup RAID, storage systems, server redundancy and load balancing across client networksConfigured SNMP Traps for Event identification and hardware monitoringServer rack configuration, along with KVMs and switchesEscalated critical issues using Incident Service Management… Show more Installed, configured, and troubleshot server hardware, software and peripherals with clients via phone, email and faxIdentified failed server components using logical deductive reasoningSetup RAID, storage systems, server redundancy and load balancing across client networksConfigured SNMP Traps for Event identification and hardware monitoringServer rack configuration, along with KVMs and switchesEscalated critical issues using Incident Service Management methodologiesPromoted to internal help desk to act as backline support and worked directly in the server lab Show less

David Morvan Skills

Technical Support Active Directory Servers Telecommunications Call Centers Networking Voip Switches Security Troubleshooting Contact Centers Management Windows Unified Communications Windows Xp Training It Service Management Software Installation Windows Server Vmware Telephony Data Analysis Process Improvement Service Delivery Microsoft Exchange Microsoft Technologies Ivr Lync Server 2010 Lync Call Center Computer Hardware Virtualization Information Technology Operating Systems Windows 7 Ip Acd Microsoft Sql Server

David Morvan Education Details

  • Cdi College Of Business And Technology
    Cdi College Of Business And Technology
    Information Technology

Frequently Asked Questions about David Morvan

What company does David Morvan work for?

David Morvan works for Datastealth.io

What is David Morvan's role at the current company?

David Morvan's current role is Sales Engineer.

What is David Morvan's email address?

David Morvan's email address is da****@****tus.com

What is David Morvan's direct phone number?

David Morvan's direct phone number is +161361*****

What schools did David Morvan attend?

David Morvan attended Cdi College Of Business And Technology.

What skills is David Morvan known for?

David Morvan has skills like Technical Support, Active Directory, Servers, Telecommunications, Call Centers, Networking, Voip, Switches, Security, Troubleshooting, Contact Centers, Management.

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