David Mountain

David Mountain Email and Phone Number

Interim Head of Delivery for ServiceNow Practice at Eviden
David Mountain's Location
Greater Oxford Area, United Kingdom
David Mountain's Contact Details

David Mountain personal email

n/a
About David Mountain

David Mountain is a Interim Head of Delivery for ServiceNow Practice at Eviden. Colleagues describe him as "David was the Service Delivery Manager for our Siemens myIT project. In the time I have had the privilege of working closely with David, he has consistently proven himself to be an exceptional leader and motivator, making invaluable contributions to the success of our project and my career. His leadership qualities are truly exceptional. He possesses a remarkable ability to inspire and guide his team, and the customers, towards achieving their goals. Under his leadership, our project has seen remarkable improvements in productivity, process definition and especially on the customer relationship area. One of his standout attributes is his unwavering commitment to the success of his team members. He takes the time to understand each team member's individual strengths and weaknesses, ensuring that each one of them is empowered to perform at their best. His approachable, supportive and laissez-faire demeanor fosters a collaborative work environment where ideas are freely shared. He is also pretty funny ;) David's motivational skills are truly exceptional. He possesses the rare ability to inspire his team to go the extra mile and exceed expectations. His positive attitude is infectious, and he has a remarkable talent for turning setbacks into opportunities for growth. As he says, there's nothing wrong with failing if you learn from it! I can only hope i will have the chance to work with David once more as he was, by far, the best manager i ever had!" and "David, was my mentor for a couple of months and I was really impressed with his knowledge and the way he expresses said knowledge. He has a great personality and very easy to work with him. I look forward to have the opportunity to work with David again. In the meantime, I strongly recommend David as a key member of any company which would make use of his services."

David Mountain's Current Company Details

Interim Head of Delivery for ServiceNow Practice at Eviden
David Mountain Work Experience Details
  • Eviden
    Engaged Provider Manager
    Eviden Oct 2023 - Aug 2024
    Developing and creating a proper Managed Service offering for Now customers. The service is run from India where we have enhanced and structured our existing consultants to be able to provide a multi tiered model covering Proactive Admin through to Incident and Problem management, delivering desired functionality and ensuring customers stay compliant through managed upgrades.Using a collaborative approach with the help of Sushant Bansode as Service Delivery Manager and core team members we have created a model which will be beneficial for those customers who want a Managed Service rather than rely on an internal team. The service can also leverage additional functions such Advisory, Business Analysis, Project Management if required.
  • Eviden
    Engagement Manager
    Eviden Mar 2022 - Sep 2023
    United Kingdom
    Headed up a wonderful group of consultants made up of 14 different nationalities to provide DevOps capability for a Managed Service engagement. A very challenging but enjoyable experience, building a team of talented people who all contributed to its success.
  • Engage Esm Limited
    Support Manager
    Engage Esm Limited Aug 2015 - Mar 2022
    Working with an exceptional support team, who provide customers with Solution Support. The team deal with both Incidents which they address and Enhancements which they provide solutions for. The ER's do not end up in a bottomless pit!
  • Hewlett-Packard
    Technical Account Manager
    Hewlett-Packard Sep 2011 - Jul 2015
    Uk
    Working on multiple accounts in the UK, Finland, The Netherlands and Turkey, ranging from Government, Banking, FMCG to Telecommunications, to ensure they maximize the value and potential of their HP ServiceManager installations.Liaising regularly with customers both remotely and on site to discuss outstanding issues and prioritize actions to achieve successful conclusions. Provide fast track through to R&D when required. Make sure the customers are aware of roadmaps to assist in their decision making. Work closely with the customers as they go through upgrade or re-implementation processes. Provide demonstrations on specific functionality when required. Act as the Trusted Advisor and Single Point of Contact into HP Software Support.
  • Service-Now.Com
    Technical Account Manager
    Service-Now.Com Feb 2011 - Sep 2011
    Providing on site visibility for the company at a major Bank whilst they undertook a project to upgrade their environment. Managing a get well plan at the Bank, ensuring their current system met performance expectations. Managing multiple workshops with PreSales and Professional Services to fit within the customer’s tight schedules. Organize workshops with Professional Services for requirement gathering sessions. Worked with other customers on short term get well plans.
  • Peregrine Systems
    L2
    Peregrine Systems 1999 - 2002

Frequently Asked Questions about David Mountain

What is David Mountain's role at the current company?

David Mountain's current role is Interim Head of Delivery for ServiceNow Practice at Eviden.

What is David Mountain's email address?

David Mountain's email address is david.mountain@hp.com

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