Responsible for all operations within the region including but not limited to implementing the company’s policies, programs, and guidelines; ensuring employee productivity and growth; managing resources; knowing Your (Varian’s) business for assigned territory; and maintain functional, technical, and external market awareness necessary for managing immediate organizational changes.Work with other internal departments (Sales, Installation, Applications, Order Processing, Product Support, Manufacturing, etc.) to achieve maximum customer satisfaction. Manage customer relationships and support their needs to ensure their proper success in treating their patients.Establish budgets and monitor financial performance to ensure revenue objectives are achieved with the management of a profit and loss center. Participate in the resolution of customer concerns, defining, and developing a customer contact strategy. Ensures adequate records and systems are maintained. Schedule personnel required to respond to critical situations. Analyzes operational processes, and escalation procedures. Perform training needs assessments for identifying opportunities for service delivery improvements and value add to the customer.

Contracted to manage and supervise all GRSi employees on an IO&T task order project for the government, to support the installation, calibration, and testing of all newly purchased scientific/medical equipment and other existing equipment that was relocated to a newly constructed one million square foot facility on Fort Detrick, USAMRIID location.As the Operations Manager overseeing this project, I ensured that all employees possessed the skills required to work and complete their tasks including working on all medical equipment and diagnostic imaging systems, along with being proficient and thoroughly competent to perform the necessary tasks assigned to them. While keeping the project within budget and forecasting manpower needs.

Managed and coordinated interdepartmental activities for implementing services.Business Unit Project Manager (BUPM) for AT&T services.Assisted with account planning and managing customer expectations.Coordinated work with central office engineers for optical transport moves on DWDM circuits.Familiar with optical transport systems (DWDM) circuit planning.Managed all service implementations with migration to a new generation of technologies.Managed/Directed the initiation, planning, execution, control, and closeout phases of many projects.Managed projects from inception through completionControlled scope & schedule to ensure project deliverables, milestones, and tasks were completed.Supported field operations with optical transmission system issues to resolution.Identified potential problems.Managed cross-functional teams to include planning, engineering, and operations.Knowledge of various optical transport platforms

Supervised and managed personnel repairing medical equipmentTrained personnel in various medical equipment repair & calibration.Project managed various medical equipment installations.Supported deployments for Hurricane Katrina in Bay St. Louis, MS; as well as provided BMET support to several clinics and locations that were built by the US Army throughout the country of Moldova.