David Muncaster Email & Phone Number

Qualicum Beach, BC, CA

Nanaimo, British Columbia, Canada

Providing support to organizations through consulting and training in the areas of Quality Management, ISO, Lean, Six Sigma, Sustainability and much more!

Burnaby, BC

Part time instructor for BCIT Operations Management Part -time Studies Program training students in: - Quality Assurance Fundamentals - Quality Management Systems (ISO9000:2015 and ISO 14000:2015) - Quality Auditing - Enterprise Performance Management

Qualicum Beach, British Columbia, Canada

Promoted to Senior Manager responsible for ISO, Regulatory, Continuous Improvement, Project Management, Knowledge Management, Quality Assurance, E-Billing and Sales Support at Staples Professional Canada! Whew! That's alot of hats...;-P

Vancouver, Canada Area

Managing Continuous Improvement, Customer Survey, Sales Application Specialists, SFDC Specialists, ISO 9K and 14K, Regulatory and Sustainability programs.

• Responsible for Continuous Improvement programs across Canada. This includes defining the programs across Canada, ensuring employee engagement and participation and reporting results.
• Responsible for two (2) Business Process Analyst employees across Canada (1 in Ontario and 1 in Quebec). This includes goal setting, performance management and hire/fire responsibilities.
• Responsible for data gathering, reporting and improvement programs around Customer Survey program for Canada (known as CSAT). This includes presentations to various customers, managers and executives using a variety of.
• Responsible for ensuring compliance to ISO 9001 and 14001 in the Western Region (Winnipeg, Alberta and BC)
• Responsible for ensuring compliance to COR Health & Safety Registation for Alberta, Nova Scotia and Newfoundland
• Lean Six Sigma Black Belt responsible for leading a minimum of 3 projects worth $1 Million RONA to the company

• Responsible for implementing and reporting on the Quality Management System
• Responsible for collecting data and presenting company-wide in a variety of formats using various computer programs (ie: Word, Excel, Powerpoint, etc)
• Presentation of statistical data to management group, visitors and over 60 staff members on a weekly and monthly basis
• Responsible for assuring company Quality goals are met through training, standardization and implementation of quality control initiatives
• Responsible for focusing company efforts towards improved customer service and satisfaction through investigation of customer complaints and often accompanying sales staff when customer visits are required
• Responsible for developing and maintaining a system of continual improvement in both the manufacturing and office environment