Backline Support Engineer at at Rapid 7 LLCProgressive responsibility supporting both internal/external customers, managed services, technical account managers, and external customers with vulnerability management support. Providing new hire training, case management techniques, and process advisement. Strengths include exceptional case management, problem solving and strong analytical skills. Having a proven ability to address complex technical issues in lay terms. Ultimately giving the impression that I’m every customers personal support provider. Analysis, troubleshooting, and investigation of security-related issues. Including information systems anomalies based on security platform reporting, network traffic, and log file interpretation. Using available tools and countermeasures to remedy detected vulnerabilities, along with recommending solutions and best practice scenarios based on specific environments. Interfacing with our software sustaining team on root cause analysis and code review.Maintain, configure, and analyze network and host-based security platforms: Including vulnerability scanning systems, tools, and Network-based Intrusion Detection/Prevention Systems (IDS/IPS).• InsightVM Software troubleshooting and configuration on Windows and Linux systems• Network infrastructure connectivity testing, debugging and analysis• Vulnerability management, root cause, analysis and resolution• Mentoring, training, and interviewing for level one and two engineers• Increasing cloud application knowledge and support techniques