Business analysis - including gathering, analysing, and documenting business/functional requirements following discussions with clients, technical team members and end users. Implementing new clients on the Health and Welfare benefits administration system. Using Visual Basic and SQL-based rules and parameters to map client business rules into the web based enrolment tool.Data conversion and data mapping.Converting existing clients from company legacy systems to the new corporate platform.Testing and creating test plans for new systems, upgrades and enhancements.Interviewing new potential candidates for analyst positions on the team.

Built relationships with clients (both internal and external) acting in the capacity of Technical Consultant, the primary liaison point between the client and Information Technology department.Designed efficient, cost effective systems solutions to client business issues.Supported various aspects of the outsourcing process including proposals, feasibility studies, and implementations.As a subject matter expert, provided advice and guidance relating to the implementation of new employee benefits programs.Communicated complex issues to clients and internal departments in different formats including presentations, written material and one-to-one training sessions.Key contributor to a major 2005 software/systems review project.