David Munson Email & Phone Number

Elgin, IL, US

Arlington Heights, IL

• Manages entire lifecycle of extremely large and complex projects with multiple subprojects using executive communication and oversight. Project Managed new implementations across multiple platforms. Effectively.
• Defines and manages project scope / changes. Develops and monitors detailed work plans, schedules, tracking, project estimates, resources, and status reports to ensure timely delivery of plan benefits.
• Strong Relationship building skills
• Anticipates, assesses, and manages project risk (mitigation / contingency planning).
• Collaborates on RFP development, evaluation, and supplier selection.
• Communicates project status to stakeholders

Arlington Heights, IL

• Provided daily technical support to 10 cross-functional team members to resolve quality issues during installation of AT&T Products and Managed Services to minimize business interruption for business class clients.
• Led the design and facilitation of Total Quality Plans. Planned, developed and implemented techniques to maintain high quality standards. Identified root cause and initiated solutions.
• Aligned performance against process requirements. Improved process performance and product quality through re-engineering techniques. Improved order flow and revenue stream flow.
• Trained Jr Project Managers (10) on strategies for achieving Total Quality Plans and keeping projects on time and on budget.
• Surveyed, analyzed, and developed best practices for techniques and processes.

Hoffman Estates, IL

• Project Managed AT&T Managed services across multiple platforms.
• Provides end-to-end project management throughout the lifecycle of a project by directing the efforts of the project.
• Manages large and complex projects, with multiple sub- projects, requiring senior level oversight and extensive executive communications.
• Makes decisions on project activities to ensure the timely delivery of stated business benefits, comparing actual to plans and adjusting plans as necessary.
• Develops detailed work plans, schedules, tracking, project estimates, resources and status reports.
• Assesses, plans for, and manages project risks including mitigation and contingency plans; manages issues, jeopardy items, escalations and problem resolutions.

Des Plaines, IL

Worked closely with Enterprise, Government, Education and Medical customers on development of Voice & Data solutions