• Manages entire lifecycle of extremely large and complex projects with multiple subprojects using executive communication and oversight. Project Managed new implementations across multiple platforms. Effectively improved order flow and revenue stream across multiple product lines ($1M - $2M annual revenue). Delivers Tier 2 Support to internal teams, global provisioning teams, sales organization, installation teams, and management.• Defines and manages project scope / changes. Develops and monitors detailed work plans, schedules, tracking, project estimates, resources, and status reports to ensure timely delivery of plan benefits. • Strong Relationship building skills• Anticipates, assesses, and manages project risk (mitigation / contingency planning). • Collaborates on RFP development, evaluation, and supplier selection.• Communicates project status to stakeholders• Develops business requirements and operational deployment strategies.• Introduces timely and effective solutions to issues for jeopardy items, escalations, and missed installation dates.• Consistently meets ambitious installation project goals.• Experience includes working with Linux, IBM AS400, SQL, MS-Office Suite, MS-Project and Visio

Provided daily technical support to 10 cross-functional team members to resolve quality issues during installation of AT&T Products and Managed Services to minimize business interruption for business class clients.• Led the design and facilitation of Total Quality Plans. Planned, developed and implemented techniques to maintain high quality standards. Identified root cause and initiated solutions. • Aligned performance against process requirements. Improved process performance and product quality through re-engineering techniques. Improved order flow and revenue stream flow. • Trained Jr Project Managers (10) on strategies for achieving Total Quality Plans and keeping projects on time and on budget.• Surveyed, analyzed, and developed best practices for techniques and processes.

• Project Managed AT&T Managed services across multiple platforms.• Provides end-to-end project management throughout the lifecycle of a project by directing the efforts of the project. • Manages large and complex projects, with multiple sub- projects, requiring senior level oversight and extensive executive communications. • Makes decisions on project activities to ensure the timely delivery of stated business benefits, comparing actual to plans and adjusting plans as necessary. • Develops detailed work plans, schedules, tracking, project estimates, resources and status reports. • Assesses, plans for, and manages project risks including mitigation and contingency plans; manages issues, jeopardy items, escalations and problem resolutions. • Defines project scope and ensures changes to scope and deliverables are managed. • Acts as liaison with regions, IT, vendors and others as needed, providing communication and status regarding the progress of the project. • Develops ongoing relationships with clients, suppliers and consultants. • Utilizes knowledge of business, industry and technology to create business requirements, develop business strategies and operational deployment strategies.

Worked closely with Enterprise, Government, Education and Medical customers on development of Voice & Data solutions