David Murray Email & Phone Number

Toronto, On

Consistently demonstrated an ability to foster client trust and deliver value-added solutions while leading the BPM practiceSr FATCA Consultant, Process Lead for one of the Big 5 Cdn Banks:> Lead BA with several of the business areas to modify their processes to meet the FATCA requirements; and> Process specialist supporting the development of the current and future FATCA process maps through facilitated workshops and meetings to meet the FATCA business and system requirements for their on boarding and maintenance processes.CDIC Fast Insurance Determination Compliance Certification Process Lead:> Designed and optimized the CDIC FID Compliance certification process for large and mid-sized Cdn banks;> Led the development of CGI’s general CDIC FID certification process templates and customized them to meet the business and system constraints of a mid-sized bank and for one of the Big 5 Cdn banks;> Led the development of the business requirements document and an attestation process simulator for a mid-sized bank resulting in a quick transition to their complete system development;> Worked with the client and developer to lead the design and development of compliance reports to be used as evidence in support of the compliance requirements;> Led the development of the business traceability matrix to link the system capabilities to the business requirements and recommended changes to the business processes to meet the compliance requirements for one of the Big 5 Cdn banks; and> Key contributor to enable the respective clients to meet the early incentive date and receive their respective rebates (~ $20 MM for a large and $7 MM for a mid-sized Cdn bank).LSS Training Material Lead:> Led the development of the Lean Six Sigma training modules to be used for internal training and as an external client offering; modular design allows the client to customize their training package to meet their desired LSS training level or to focus on Lean training only.

Toronto, On

Responsible for Lean Six Sigma (LSS) training, coaching and leading projects:> Project Lead for a call centre project that focused on reducing the agent knowledge waste and agent turnover by identifying the key opportunities, converting them into mini-projects and working with the business to identify and validate the root causes and develop and implement the solutions, increasing capacity by an equivalent of 20 FTE; feedback included: “Dave is extremely comfortable in communicating with all levels of the organization”;> Completed a LSS overview study that identified two key projects for the department; acted as the lead for the project that resulted in an annual capacity savings of $250 M along with 20 additional improvement opportunities;> Coached and directed a consultant within the team resulting in the following feedback: “Effectively promoted the development of the consultant by assigning responsibility to facilitate and present findings in customer meetings. Dave has an open and honest style and constantly provides constructive feedback. This fosters a safe environment which encourages the consultant to try new things without fear of failure”;> Delivered 2-day LSS courses to over 650 participants with consistently high feedback (average score of 6.7 out of 7.0) with feedback such as: “Everyone should take this course.” and “The best course I have ever taken.”>> Employee-empowering Lean course that included many hands-on exercises to drive home the lean theories; and>> Six Sigma Yellow Belt course that focused on the practical application of Six Sigma with supporting exercises.> Led a team in the design and development of a Champion Training course and delivered it to over 60 managers.

Toronto, On

Responsible for LSS training and coaching:> Coached project leads on transactional projects that typically focused on reducing cycle times by as much as 75% with associated increases in efficiency and quality;> Developed and presented a 3-day LSS “practical” course that was delivered to over 700 participants. Consistently connected with the participants resulting in tremendous feedback including comments such as: “Your passion is contagious”; “You’ve found your niche”;> Delivered a 6-day LSS Green Belt course to over 50 participants. The course included many personal experiences, simulations and participant-relevant exercises to solidify the learning and to keep the course engaging and practical. Feedback, consistent with the 3-day course, was tremendously positive with similar comments; and> Designed, developed and delivered a LSS Train the Trainer course.

Toronto, On

Lean Six Sigma Project Lead, Coach and Trainer:> Project Lead for the team that planned and executed the closing and decommissioning of a Poultry Processing facility that resulted in an annual savings of $3.5 MM;> Project Lead for a senior cross-company team that analysed the current diverse product distribution systems. The team developed and recommended a centralized distribution service to support the Southern Ontario region;> Designed, developed and delivered many 1 to 2 hour continuous improvement training modules. The modules were consistently well attended as they had a sound reputation for great learning through audience-participation;> Project Leader of a team that utilized continuous improvement techniques to optimize a section of the poultry live-kill production process resulting in an annual savings of $200 M; and> On-going coach for many project leaders / teams on topics ranging from project management, change management, Lean and Six Sigma methodologies to risk assessment and overall strategy.

Toronto, On

Financial Analyst / Resident Engineer / Lean Production System Coordinator / Operations Engineering Supervisor / Engineering (Simultaneous / Manufacturing / Industrial).

Mba, Operations

(Dean's List; Operations Management Award)

Basc, Mechanical Engineering