David Murray Email & Phone Number

Sydney, New South Wales, Australia

Australia

Drive Third Party Credit decisions through developing clear guidelines and expectations to reduce turnaround times on end customer outcomes.

Sydney, New South Wales, Australia

• Drive Third Party Credit decisions through developing clear guidelines and expectations to reduce turn around times on end customer outcomes. Responsibilities
• Workload management based on skillset and experience
• Coach and upskill team managers on credit policy changes and appetite
• Identify and report emerging risks whilst maintaining risk and compliance within teams
• Review and analyse data to formulate tailored coaching

Sydney, New South Wales, Australia

• Drive Home Lending results and business growth by developing lender capability through quality coaching, ensuring attainment of required accreditation and ongoing upskill. Responsibilities
• Workload management for Technical and Accreditation coaches including allocation of new lenders and monitoring completion of coaching program requirements
• Coach and upskill team members on lending technical knowledge and coaching skills
• Maintain currency of all lending policies and procedures
• Identify and raise risk and compliance matters with team members
• Review and analyse data on compliance and productivity errors

Sydney, Australia

• Responsibilities
• Analysis, development, and implementation of home lending process improvements
• Coach and upskill team members on lending technical knowledge
• Identify and manage risk and compliance issues with team members
• Data analysis completed to set and manage targets (Sales and Service)

Sydney, New South Wales, Australia

• Responsibilities
• Onboarding new to Bank team members
• Coaching and upskilling team members on techniques to maximise productivity
• Analyse data to set and manage targets (Sales and Service)

Sydney, Australia

• Responsibilities
• Branch revenue performance
• Coach and upskill team members on techniques to improve customer service and maximise productivity
• Data analysis to manage targets (Sales and Service)

Sydney, New South Wales, Australia

• Responsibilities
• Proactively build and manage the lending pipeline to achieve targets
• Manage customers through the Home Buying process
• Deliver exceptional customer service via seamless end to end home loan process management
• Stakeholder management with internal and external stakeholders

Sydney, New South Wales, Australia

• Responsibilities
• Workload management for team members to maximise productivity
• Coach and develop team members in preparation for internal promotions
• Internal and external stakeholder management

Sydney, New South Wales, Australia

• Responsibilities
• Proactively build and manage the lending pipeline to achieve targets
• Internal and External stakeholder management
• Deliver exception customer service via seamless end to end Home loan process management

Certificate, Communications Skills

Level 1, Customer Service Management

Certificate Iv, Business Frontline Management

Certificate, Coaching

Certificate, Influence And Negotiation Skills

Certificate, Effective Meetings

Education record