David Nathan Email & Phone Number

Henderson, Nevada

• Authored and executed automated test cases using Python and C#
• Developed and maintained automation scripts for regression testing
• Worked in an Agile environment using Jira, BitBucket and Bamboo

Las Vegas, Nevada Area

• Authored and executed test cases
• Developed and maintained automation scripts for regression testing
• Worked in an Agile environment using Jira and Confluence

Henderson, Nevada

• Assisted developers of proprietary applications with integrating payment processing software.
• Wrote documentation about custom point-of-sale applications for use by support and sales teams.
• Wrote sample PHP code.

Oakland, CA

• Traveled to schools to help sell software
• Consulted with school district IT personnel regarding software requirements and maintenance
• Assisted with installation, training and configuration at schools across the country
• Worked with the Quality Assurance department to help testing of future releases.
• Provided phone, email and remote support to clients in a K-12 school environment.
• Performed extensive network and system configuration troubleshooting on PCs and Macintosh.

Lafayette, CA

• Traveled to customer sites to provide CRM, help-desk and defect tracking software installation and configuration.
• Consulted with clients regarding support, sales and development procedures.
• Planned and conducted software-training courses.
• Wrote training materials.
• Represented the company at trade shows.
• Provided phone, email and remote support to clients.

San Rafael, CA

• Trained new employees in proper customer service skills, technical support issues and procedures.
• Coordinated the Support department's product testing in conjunction with the Quality Assurance department.
• Handled overflow Pre-Sales calls.
• Assisted reseller/consultants and end users with installing and implementing accounting software.
• Trained resellers and end users on software functionality
• Wrote technical documents.