● Authored and executed automated test cases using Python and C#● Developed and maintained automation scripts for regression testing● Worked in an Agile environment using Jira, BitBucket and Bamboo

● Authored and executed test cases● Developed and maintained automation scripts for regression testing ● Worked in an Agile environment using Jira and Confluence

● Assisted developers of proprietary applications with integrating payment processing software.● Wrote documentation about custom point-of-sale applications for use by support and sales teams.● Wrote sample PHP code.

● Traveled to schools to help sell software ● Consulted with school district IT personnel regarding software requirements and maintenance● Assisted with installation, training and configuration at schools across the country● Worked with the Quality Assurance department to help testing of future releases.● Provided phone, email and remote support to clients in a K-12 school environment.● Performed extensive network and system configuration troubleshooting on PCs and Macintosh.● Set up and used a technical support computer lab to replicate software issues

● Traveled to customer sites to provide CRM, help-desk and defect tracking software installation and configuration.● Consulted with clients regarding support, sales and development procedures.● Planned and conducted software-training courses.● Wrote training materials.● Represented the company at trade shows.● Provided phone, email and remote support to clients.

● Trained new employees in proper customer service skills, technical support issues and procedures.● Coordinated the Support department's product testing in conjunction with the Quality Assurance department.● Handled overflow Pre-Sales calls.● Assisted reseller/consultants and end users with installing and implementing accounting software.● Trained resellers and end users on software functionality● Wrote technical documents.● Tested shipping and pre-release software and reported any functionality problems.