David Nease Email & Phone Number

Tacoma, Washington

Protect company revenue by resolving complex billing issues for large business customers through analysis of service coding on accounts and customer contracts to determine if an error has been made and provide follow through with corrections and bill adjustments. Negotiate settlements with customers saving company assets estimated in excess of 100K per quarter.Provide root cause analysis for billing errors generating department and individual accountability. Produce reports and spreadsheet calculations for management chain approval of both billing error and business decision adjustments. Performed order specialist function providing project management from date of request to installation of service for business ranging from basic telecom services to high capacity circuits.Interface with end users, sales teams, downstream departments and management to resolve customer impacting ordering and billing issues.

Seattle

Utilized consultative sales techniques to offer high-end telecommunications services and service packages to residential customers in a high volume inbound call center.Consistently achieved sales objectives resulting in increased profits for my company and more satisfied customers.

Twin Lakes, Wa

Provided customer service to the public selling home electronics in a retail environment . Responsible to process and approve all returns of merchandise to the department, processing of photos, restocking and closing procedures on a nightly basis.

1334 1St Ave Suite 150 Seattle, Wa

Organized and recorded sound in broadcast computer system. Edited voice entries on interactive phone system for later broadcast

2340 E Sunset Dr. Bellingham, Wa

Ran sound board on sports broadcasts, remote broadcasts and on overnight shifts for AM-FM combo KAFE/KPUG. Production assistant for commercials and news segments.

410 Viking Union, Bellingham Wa

Led eight member Management team of university radio station. Developed and implimented new radio format targeting a student audience. Responsible for daily opperations and on air staff of 45 volunteers.