David Nelson Email & Phone Number

United States

Scottsdale, Az

United States

• Performed desk side hardware and software support to 140+ legal staff onsite in the Phoenix, AZ firm• Provided remote software and hardware support for 30+ users located in remote firm locations • Achieved a successful migration into a hyper converged infrastructure • Managed a Microsoft Windows multi-tier client/server environment in a secondary role• Responsible for administration of Active Directory in a Windows Server 2008/2012 environment • Executed perpetual maintenance on network servers according to upkeep regimen• Utilized Windows Server Update Services to manage the distribution of updates to computers in the network• Implemented Spiceworks ticketing system for trouble ticket tracking, resolution, and reporting • Handled employee change event requests such as new hires, terminations, and transfers• Provisioned and installed phones for new hires and equipment requests• Oversaw applications, workstations, and telecommunications equipment to ensure proper use • Configured and installed computer hardware, software, and media equipment• Coordinated and communicated planned upgrades and maintenance for servers and network equipment• Wrote and maintained documentation, knowledge base entries, and work instructions published on intranet • Negotiated pricing with vendors for procurement of software and hardware• Saved the firm almost $9,000 through successful negotiation of bulk PC purchase pricing • Orchestrated, coordinated, and executed mass computer replacements throughout the firm

Phoenix, Az

• Provided remote software and hardware support for 280+ users located in Columbus, OH• Performed direct onsite desk side hardware and software support to 150+ corporate end users in Phoenix, AZ• Secondary management of a Microsoft Windows multi-tier client/server environment • Administrated all facets of Active Directory in a Windows Server 2008/2003 environment• Utilized Windows Server Update Services to manage the distribution of updates to computers in the network• Deployed a Windows Server 2012 R2 VM as a Microsoft Deployment Toolkit 2013 server• Provided project management support and coordination for the IT solutions needed to expand to another floor• Created custom images for network deployment via Microsoft Deployment Toolkit 2013• Handled employee change event requests such as new hires, terminations, and transfers• Provisioned and installed phones as part of an IP telephony migration from Avaya to Polycom• Oversaw applications, workstations, and telecommunications equipment to ensure proper use • Performed routine maintenance on network servers • Configured and installed computer hardware, software, and media equipment• Coordinated and communicated planned upgrades and maintenance for servers and network equipment• Worked with department heads to analyze business needs and develop project plans • Wrote and maintained documentation, knowledge base entries, and work instructions published on intranet • Negotiated pricing with vendors for procurement of software and hardware• Set up and configured workstations and equipment for new employees and office moves

Phoenix, Az

• Installed all Cat 5e and Cat 6 cabling runs in Cricket stores• Terminated cabling with applicable wall jacks and patch panels • Cabled patch panels to switches • Labeled and tested new Cat 5e and Cat 6 cabling runs in Cricket Stores• Disassembled network equipment for relocation and reassembled at new location• Wired Ethernet cables to TIA/EIA-568-B standard and crimped 8P8C modular plugs onto ends• Installed punch down blocks, patch panels, and cross connects in Telco rooms when required which were either wall mounted or rack mounted• Installed cable pathway systems (cable trays, cable racks, J-hooks or D-rings)• Read and understood design drawings for structured data cabling systems• Ensured network connectivity for all nodes on network • Managed material being used to complete jobs to avoid damage, loss, and waste

Phoenix, Arizona Area

• Aid Senior Network Infrastructure Engineer with WiFi implementation and administration in remote Health Clinics• Assist Senior Network Infrastructure Engineer in orchestration, coordination, and execution of Windows 7 migrations in remote Health Clinics• Utilize telephone, email, and an HPSM ticketing system to provide remote support for 50+ Health Advocates in order to ensure connectivity to VPN• Collaborate with the Cigna Network Operations Center to maintain network up-time for onsite Health Clinics • Facilitate vendor dispatches in means of performing network repair and outage resolution• Compile network outage data through monitoring and observation • Conceptualize outage trends utilizing compiled data to proactively reduce outages• Coordinate with new client IT contacts to provision network access to onsite Health Advocates• Create training documentation for end users regarding daily operative use of technology and systems• Established connectivity solution for mobile Health Coach Van at Disney World Location

Tempe, Arizona

• Provided remote software and hardware support for 170+ users located across the country in 14 different locations• Worked closely with the System Administrator to manage a Microsoft Windows multi-tier client/server environment• Administrated all facets of Active Directory in a Windows Server 2008 and 2003 environment• Managed upgrades, patches, new applications, and workstation equipment domain wide• Supported System Administrator in a migration to an IP telephony solution. PBX to IP• Shadowed System Administrator during programming of Cisco routers• Configured software of new servers for deployment and mounted them in applicable racks• Constructed custom images for network deployment of operating systems utilizing Windows Deployment Services• Orchestrated, coordinated, and executed installations of networked medical imaging systems across the United States• Provided multi-site system management, support, field maintenance, and repair for proprietary medical imaging systems• Created and implemented training programs used by IT staff for end user education on daily operative use of technology • Maintained and revised all content of the company Intranet utilizing Adobe Dreamweaver software • Installed Cat 5e and Cat 6 cabling. Terminated cabling with wall jacks. Also punched cabling down on the patch panel • Cabled patch panel to switch• Prior to our IP telephony migration, I moved phone extensions by punching them down with the corresponding pair on the 66 block

Phoenix, Az

• Provided remote support and troubleshooting of network computers, printers and hardware for all employees of the organization • Assisted with the planning and compilation of an asset management system roll-out which sustained all workstations, telephony equipment, and peripherals. This streamlined the tracking and allocation of all equipment throughout the company• Utilized Active Directory for creation and configuration of new user accounts• Trained new users on basic usage of assigned technology • Organized the IT storage closet in a way which allowed for more convenient and simpler management of IT inventory• Configured thin client workstations for employees• Malware/virus remediation • Employed CommVault backup and recovery software to restore lost, corrupted, deleted, etc data per applicable requests• Re-imaged machines with Symantec Ghost software when pertinent

Phoenix, Az

• Constructed personal computers, workstations, tower servers, rack-mount servers, and blade servers for customers such as Dell, HP, IBM, Avid Technology, and Novellus • Setup RAID configurations and storage arrays according to customer specifications • Worked closely with fellow team members to ensure that each project was successfully completed and all quotas were met• Assembled server configurations in network racks and server cabinets as desired by customers • Diagnosed and resolved malfunctions and equipment failures • Diagnosed and resolved integration and configuration problems

Phoenix, Arizona Area

• Provided level 1 help desk support to corporate, field and store employees nationwide• Performed analysis and repair of PC hardware and software issues • Created trouble tickets in TrackIt! system from phone calls and emails received• Re-imaged Windows workstations with Acronis True Image software• Set up and configured workstations and equipment for new employees and office moves• Assisted end users with setup of mobile devices• Escalated advanced problems to the next level of support• Responded to end-user inquiries regarding the status of service requests and performed follow ups on trouble tickets• Contributed to the creation and maintenance of documentation, knowledge base entries, and work instructions

Bachelor'S Degree, Pc/Network Technology, A

Activities and Societies: Class Salutatorian

Computer Information Systems, A