David Nelson Email & Phone Number

Ottawa, On, Ca

Ottawa, Ontario, Canada

● Process cash, debit, and credit payments to ensure accurate and secure financial transactions,and to balance cash at the end of each shift in accordance with company protocols.● Restock shelves, ensure inventory is well organized on the sales floor and in the warehouse, andcontribute to maintaining a visually appealing store environment.● Assist customers with finding products, and also understand their preferences, providerecommendations, and ensure an overall positive and personalized shopping experience.

Ottawa, Ontario, Canada

● Provided daily frontline client service in order to promote, renew, modify, and finalize/quoteinsurance policies for automobile and home coverage, calculate premiums, facilitate convenientpayment methods, and ensure that client information was up-to-date.● Cultivated relationships with long-term clients on an ongoing basis and worked to regain thebusiness of former customers through direct calls and new offerings.● Regularly met with customers to review insurance policy details, and to provide advice andincentives for coverage that met their needs.● Engaged in frequent telephone and email communication requiring tact and discretion, carefulhandling of confidential information, and attention to detail.● Ensured documentation and practices aligned with compliance requirements, industrystandards, and professional etiquette.

Ottawa, Ontario, Canada

●Initially worked as a Customer Service Agent providing frontline counter service to customersrenting and returning cars, and promoting add-on options to them.● Later promoted to Branch Manager supervising, training and coaching a team of three to fiveCustomer Service Representatives.● Managed contracts and cultivated relationships with major corporate customers.● Tracked expenses to achieve budgetary targets.● Maintained safety logs and reported findings to senior managers.

Ottawa, Ontario, Canada

● Initially worked as a Team Member serving customers, working cash, and baking goods.● Later promoted to Supervisor, and then Assistant Manager.● Executed purchase orders and coordinated shipments from vendors.● Managed inventories including monthly physical counts and identifying variances.● Participated in recruitment, hiring, and onboarding processes to fill vacant positions.● Ensured food safety standards were upheld and maintained.● Collaborated regularly with store managers to ensure the smooth functioning of the restaurants.● Participated in Tim Hortons Camp Day to enhance brand visibility in the local community.

Business Administration And Management, General, 88

At the onset of the pandemic, I took the opportunity to further my professional development by attending a career college with a strong.

Executive Mba, Business, Management, Marketing, And Related Support Services