David Nicholson Email & Phone Number

Melbourne, Victoria, Australia

Independently provide high-quality skills assessments of visa applicants' education and employment for VETASSESS.Manage case load on CRM, averaging 3 cases per day, ensuring case turn-around within 72 hours.Conduct phone interviews in professional manner with applicants and employers where appropriate.

Melbourne, Victoria, Australia

Provide inbound phone assistance to students sitting online proctored exams in Semester 1, 2022.

Melbourne, Victoria, Australia

The Australian Dental Council is the sole accreditation body for dental qualifications in Australia. I assessed the applications from candidates with overseas dental qualifications seeking recognition to practice in Australia.The role of Assessments Officer involved multi-tasking across both assessment and customer service. First and foremost, I assessed candidates' paper-based application forms against mandatory requirements and verified their documents. As part of the role, I received… Show more The Australian Dental Council is the sole accreditation body for dental qualifications in Australia. I assessed the applications from candidates with overseas dental qualifications seeking recognition to practice in Australia.The role of Assessments Officer involved multi-tasking across both assessment and customer service. First and foremost, I assessed candidates' paper-based application forms against mandatory requirements and verified their documents. As part of the role, I received training on how to use the Country Education Profiles of the Department of Education, Skills, and Employment (DESE) to assess the level of candidates' educational qualifications.In the other side of my role, I assisted the administrative team with managing phone and email enquiries during the 2021 lockdowns, dealing empathetically with tense and stressed candidates during a period of great uncertainty as exams were cancelled and rescheduled. Show less

Melbourne

Melbourne Theatre Company is one the major performing arts organisations in Melbourne as well as the oldest professional theatre company in Australia. I sold subscription packages to customers for Act II of the 2021 season.As a Subscriptions Officer I processed subscription orders for customers during the COVID-19 affected 2021 season, using the Tessitura ticketing system. My role involved targeted phone customer service, including liasing with subscribers when preferences were… Show more Melbourne Theatre Company is one the major performing arts organisations in Melbourne as well as the oldest professional theatre company in Australia. I sold subscription packages to customers for Act II of the 2021 season.As a Subscriptions Officer I processed subscription orders for customers during the COVID-19 affected 2021 season, using the Tessitura ticketing system. My role involved targeted phone customer service, including liasing with subscribers when preferences were unavailable, assisting with the online subscription booking process, and educating about COVID-safe measures and the COVID refund policy for cancelled performances. Show less

Melbourne, Victoria, Australia

The Australian Ballet is Australia's original and premiere ballet company. I contacted and marketed the 2020 season renewals to all current subscribers of the Australian Ballet's Sydney and Melbourne seasons.As a Telesales Representative, I wore two hats. Primarily I pursued and followed up interested leads amongst past and present ticketholders, and ultimately sold season tickets and subscriptions utilising the Tessitura ticketing system. I also assisted customer service team where… Show more The Australian Ballet is Australia's original and premiere ballet company. I contacted and marketed the 2020 season renewals to all current subscribers of the Australian Ballet's Sydney and Melbourne seasons.As a Telesales Representative, I wore two hats. Primarily I pursued and followed up interested leads amongst past and present ticketholders, and ultimately sold season tickets and subscriptions utilising the Tessitura ticketing system. I also assisted customer service team where required, answering customer service emails, taking inbound customer inquiries, and mailing correspondence to interested customers. Show less

- Subcontracted for major Australian Government department, handling inbound customer inquiries, updating customer records, negotiating payment arrangements with customers, making outbound telephone contact with customers as required.- Interacted sympathetically yet professionally with members of the public over the phone on sensitive topics including tax scams, overdue debts, and complaints against the department- Worked in small team of three colleagues, supervising and coaching newly… Show more - Subcontracted for major Australian Government department, handling inbound customer inquiries, updating customer records, negotiating payment arrangements with customers, making outbound telephone contact with customers as required.- Interacted sympathetically yet professionally with members of the public over the phone on sensitive topics including tax scams, overdue debts, and complaints against the department- Worked in small team of three colleagues, supervising and coaching newly trained employees in their first few weeks, including providing individual feedback, liaising with their team leader. Show less

Melbourne, Australia

Tutored secondary English students in essay writing and composition, including structuring my own lessons and providing homework to complete each week.

Melbourne, Australia

Privately tutored secondary and tertiary level students in Latin grammar, syntax, and reading, including a first year undergraduate student at the University of Melbourne who finished first in her year.

Master Of Philosophy - Mphil, Classics And Classical Languages, Literatures, And Linguistics, 2:1

Activities and Societies: Rowing for King's College Boat Club, Cricket for King's College Cricket Club, Performed in the chorus.

Bachelor Of Arts - Ba, History, 1St Class Honours; Highest Performing Ancient Cultures Honours Student;Gpa 4.00

Activities and Societies: Monash Clayton Christian Union Research Dissertation - "Erotic 'Mania': A Study of the Platonic Tyrant and its.