Blue Sky Thinking Group is a Dubai-based management group that owns and operates a portfolio of people centric, category specialist brands that recognises the value of human resource in the corporate environment through financial planning, technological innovation and health & safety operations.

Due to excellent performance in a short period as the Operations Manager for Financial Services senior management requested that my role be expanded to include all aspect related to non-medical products within the business. This role encompasses the General Insurance department, Financial Services department and also includes heavy involvement in the development of the overall long term business strategy for the group as well as the implementation and execution of this strategy. Manage operational and performance aspects of Financial Services, General Insurance and Mortgage departments. Responsible for generating upwards of $2M in revenueManage a budget of over $1MRestructured the entire General Insurance department including commission structureImplemented compliance procedures that go beyond regulatory requirementsFostered a culture of communication between departments to drive the groups cross sell strategy

Returned to Lifecare to head up the financial services and mortgage departments. Managed all operational aspects of the department and improved operational efficiency and quality leading to the successful award of ISO9001 certification, the first time in in the departments history. Managed a team of 16 staff including sales professionals, administration and accounting personnel. • Managed a budget of $450,000• Generated over $1M in revenue a 39% YoY increase

Recruited to provide advice and guidance to SCB’s priority banking clients on all aspects of bank assurance products ranging from complex life assurance to investment linked policies. • Collaborated with a team of 8 Priority banking relationship managers. • Advised HNW clients with unique and intricate needs• Performed AML and compliance due diligence on clients• Identified and established relationships with potential clients using SCB’s systems

Headhunted to join and expand the fledgling FS division of an already established insurance brokers providing corporate and individual clients with the highest level of service and advice on all aspects of insurance. Developed relationships with asset manages and product providers to extend the range of solutions available to clients.•Surpassed Q1 target for 2014 in only 7 weeks•Written business of over $290,000 in 2013, 16% over target •Top FS consultant in 2013•Appeared on two occasions as industry expert on Dubai One News •Developed and leveraged new B2B and B2C relationships•Conducted multinational seminars on financial products•Delivered solutions to HNW clients•Researched and prepared proposals to cater for individual and corporate clients insurance needs

Appointed to provide professional advice and guidance to expats on all aspects of tax efficient savings and financial planning, developing and ensuring continual client relationships. Ascertained client financial needs through detailed analysis of circumstances and future goals Provided bespoke solutions to meet financial needs and educated clients in sound financial planning concepts Ensured client understanding of complex financial terms and provided advice on market conditions, global economics and investment fund choice Generated $150,000+ in revenue Liaised with financial product providers and investment managers to provide a quick and smooth sales process from written business to issued policies Conducted seminars and presented to existing and potential clients Provided ongoing support to clients in all financial matters ensuring correct management of portfolios and conducted periodic reviews

Employed to develop and grow a client base whilst providing ongoing support and customer service to existing clients. Generated revenue in excess of $150,000 exceeding targets. Generated new business and improved and maintained current client relationships Designed and produced marketing material for current and potential customers Liaised with financial product providers in order to provide a quick and smooth sales process from written business to issued policies. Identified and quickly rectified any problems arising during the sales process. Identified networking opportunities and organised participation either by company stand or employee attendance Provided the first point of contact for company enquires and customer support Consistently exceeded targets for sales call made, sales generated and identifying potential clients

Appointed to manage the running of Olive Groups 24/7 global operations center. Ensuring that incidents involving clients are responded to in a timely manner and resolved with a high level of professionalism. Provided 24/7 customer care with a managed response to clients needs often in hostile environments Responsible for the effective operation and monitoring of a web based tracking solution Monitored and controlled store compliance of satellite and GSM tracking units, including fault finding and staff/client training on tracking devices and procedures. Gathered intelligence from a variety of open and closed sources, assessed pertinence of information and disseminated relevant intelligence to clients Provided sales presentations to large blue chip company's senior management. Selling Olive Group as an integrated security solution to clients needs within any type of environment, helping to increase company revenue and meet sales target.

Employed to maintain the smooth running of a fast paced operations room for the UK Special Forces working closely with other governmental agencies. Ensuring that the organisations systems and processes were followed correctly and that professional conduct was exercised throughout the operations team. Managed a team of 5 operators, completing work schedules and delegating responsibility whilst monitoring performance Acted as first point of contact on all operational and communication matters Career Achievements Implemented and maintained a new communications system into the organisation. Developed and conducted a training package that reduced training time by 16 hours whilst delivering the same results, allowing for a speedier deployment of troops in a critical environment while ensuring operational capability was maintained at a high level. Acted as the primary consultant for technical issues and general enquiries on the system. Identified the need for a change in the organisation's fault reporting process. Achieved this by utilizing the organisations intranet system reducing workload, personnel hours and cost of the process. Professional Training ILM Level 5 Management Diploma ILM Millennium Module Accounting For Non-accountants Prince2 Project Management Practitioner CII Award in Financial Planning IOSH ECDL Million Dollar Round Table Membership