David Noakes Email & Phone Number

Greater London, England, United Kingdom

To deliver the safe and reliable operation of the Southeastern train service by leading the effective management processes in the service deliver teamLead, inspire, motivate, manage and develop Southeastern staff within the Kent Integrated Control Centre to improve Southeastern Trains operational performance, and optimise passenger service through.

London, England, United Kingdom

Title: Passenger Experience Delivery Manager Company: Southeastern From: June 2019 – Present Description:Currently overseeing a team of 9 Train Service Managers to deliver safe and effective operational management of critical railway infrastructure and customer operations for one of the UK’s largest rail operators.Leveraging the Airwave Radio system.

London, England, United Kingdom

• THE METROPOLITAN POLICE SERVICE | FEBRUARY 1989 – JUNE 2016Hired across several roles as a member of Police Staff for the UK’s biggest Police Service.Shift Manager
• Responsible for first and second-line supervision of a 150-member team, including conducting annual appraisals, performance reviews, and overseeing discipline hearings.
• Managed 999 and non-emergency telephony performance on a shift basis, overseeing the subsequent police response across 11 South East London Boroughs. Recognised for leading the control room resourcing regarding the Lee.
• Effectively coached and mentored five supervisors, enabling them to achieve promotion to the position of Shift Manager.Deputy Centre Manager
• Achieved a 10% reduction in call handling times, enhancing customer satisfaction and exceeding all Service Level Agreements.
• Lowered staff sickness rates by 15% through coaching, mentoring, and supporting first- and second-line managers in effectively addressing each case.