David Noel Email & Phone Number

Annapolis, Md

Reston, Virginia

Manage corporate business systems to include Salesforce, Workday, Concur, Epicor (Financials) and other back-office platforms. Select accomplishments:•Fully leveraged PaaS aspects of Salesforce by developing inbound and outbound integrations with HRIS, Financial, and other back office systems. Built custom applications on PaaS platform to include integrated Legal, Time Compliance, and other integrated applications on Salesforce platform.•Deployed Pardot, ExactTarget, Professional Services Automation (PSA), Data.com and other applications to the Salesforce platform.•Consolidated Salesforce data and operations from multiple corporate acquisitions to corporate Service Cloud environment.•Successfully negotiated and realigned Salesforce CRM platform licensing, reducinglicense costs by 30%, saving $1M over three years.•Created information systems governance model that aligns stakeholder needs with the delivery of high-quality solutions to satisfy their business goals and initiatives.•Deployed an Identity/Access Management solution from Ping Identity to enable and control access to corporate information systems, such as Salesforce, Workday, Microstrategy, Outlook Web Access, and others.•Implemented Workday’s HCM/Benefits/Payroll system for a global workforce. Managed the development of integrations for benefits, payroll, and other essential functions. Established upgrade protocol to reduce impact of vendor updates and streamline test process.•Managed development of Workday integrations to include health, medical, 401k, etc.•Functioned as first-tier application support for Workday platform post-implementation. Also filled roles to include Security Administrator, Business Process Administrator, and others.•Applied BPR capabilities to introduce changes in automated pharmacy fulfillment environment, creating savings of $300,000 annually.•Deployed Just-In-Time Inventory Management in pharmacy environment, reducing annual inventory costs by $12,000,000.

Responsible for full systems lifecycle activities in support of Office Automation, Messaging, and End-User computing platforms. Specific responsibilities include design and build of standardized enterprise platforms, technologies, products, and component architecture. Daily management of a product portfolio consisting of corporate messaging via Exchange 2003 and Blackberry Enterprise Server, Active Directory, Sharepoint collaborative suite, Systems Management Server, McAfee Anti-Virus and Anti-Spyware, Mail Frontier’s Anti-Spam solution, and enterprise server/desktop images. As line manager, responsible for all resource assignments, deliverables, training, and staff development. Major accomplishments include:•Managed build and operations of three emergency intake sites in Houston, TX, with over 1200 seats, to support influx of Hurricane Katrina victims. •Upgrade System Management Server infrastructure, providing centralized desktop management capabilities for 19,000 desktops and 1000 servers within a multi-forest, multi-domain topology. •Completed Exchange 2003 implementation, built on a clustered, highly-available infrastructure, providing enhanced user functionality, ease of administration, and legacy server consolidation. •Deployed mobile computing services to 1000 users via Blackberry Enterprise Server technology.•Implemented MailFrontier Anti-Spam solution, yielding an 85% reduction in spam received by users.

Responsible for enterprise technology infrastructure, applications, process, and staff. Emphasis on lifecycle management of corporate Financial, ERP, Human Resource, and Pharmacy fulfillment applications and infrastructure in a high-volume, mail-order environment. Developed and executed strategic and tactical plans in response to short and long-term business goals. Led multiple process re-engineering initiatives across the Supply Chain and Fulfillment lines of business, to include revision of the Prescription Review and Approval process, netting a 100% gain in productivity and labor savings of $400,000 annually. Introduced improved workflow techniques and process reducing order intake cycle by 30%. Facilitated a Business Prioritization process that ensured the alignment of Business and Information Technology goals and objectives.