David North Email and Phone Number
Sr. Director - Change and Adoption, Now Production and Chief of Staff, DT Experience at ServiceNow at
@
ServiceNow
Santa Cruz, CA, US
David North's Location
Santa Cruz, California, United States, United States
David North's Contact Details
David North work email
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- Valid
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David North personal email
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David North phone numbers
About David North
Experienced CoS, Senior Director of Business Strategy and Operations leader with a demonstrated history of working in the technology and environmental sectors. Strong strategy and operations professional skilled in Program Management, Planning, Project Portfolio Management, PMO Leadership, Software Development, Business Operation, and Business Process Improvement.
David North's Current Company Details
Servicenow
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Sr. Director - Change and Adoption, Now Production and Chief of Staff, DT Experience at ServiceNow
Santa Cruz, CA, US
- Website:
- servicenow.com
- Employees:
- 32886
David North Work Experience Details
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Sr. Director - Change And Adoption, Now Production And Chief Of Staff, Dt Experience At ServicenowServicenowSanta Cruz, Ca, Us
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Sr. Director - Change & Adoption, Now Production And Chief Of Staff, Dt Experience At ServicenowServicenow Sep 2024 - PresentSanta Clara, Ca, Us
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Senior Director Engaging Technology, Digital Technology ExperienceServicenow Mar 2023 - Oct 2024Santa Clara, Ca, Us
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Sr. Director - Chief Of Staff & Engaging Technology, Digital Employee Experience At ServicenowServicenow Nov 2022 - Mar 2023Santa Clara, Ca, Us
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Director - Chief Of Staff & Business Operations, Digital Employee Experience At ServicenowServicenow Feb 2022 - Nov 2022Santa Clara, Ca, Us
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Chief Of Staff - Business Operations Lead, Corp. Services App., ItServicenow Apr 2020 - Feb 2022Santa Clara, Ca, Us
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Senior Manager, Migrations Operations, PaymentsEbay Jan 2019 - Apr 2020San Jose, Ca, Us• Provided leadership resulting in the successful implementation of multiple cross-functional programs resulting in migration efficiency, acceleration, customer satisfaction & exceeding business goals• Developed and provided cross-functional leadership associated with the implementation of global operational processes to ensure the efficient communication of migration progress to Senior Leadership. • Designed, executed and managed the development of outreach “Sales” team to accelerate the Seller Migration and GTM process• Conducted regular Seller (customer) engagement meetings in person and via conference calls to discuss the solution, gaps, roadmap & their challenges to influence our product delivery priorities• Identified and implemented GTM strategies and programs to engage with our Sellers and accelerate the migration of Sellers to our new payment platform.• Developed communication processes to provide consistent & clear communication to senior leadership & stakeholders regarding the progress of the Seller Migration• Designed, executed and managed the development of outreach “Sales” team to accelerate the Seller Migration and GTM process• Conducted regular Seller (customer) engagement meetings in person and via conference calls to discuss the solution, gaps, roadmap & their challenges to influence our product delivery priorities• Developed and implemented GTM strategies and programs to engage with our Sellers and accelerate the migration of Sellers to our new payment platform.• Provided leadership resulting in the successful implementation of multiple cross-functional programs resulting in migration efficiency, acceleration, customer satisfaction & exceeding business goals -
Senior Manager, Business Operations, PaymentsEbay Jun 2018 - Dec 2018San Jose, Ca, Us• Managing the business operation function for the Payment Organization• Engage with Senior Leadership for the development of messaging regarding Payments Organization• Partnering with HR on the Recruiting, Hiring and Onboarding of over 80+ roles• Developed efficient business processes around:o Communicationo Portfolio Managemento Financial Managemento Hiringo Quarterly and Annual Planningo Vendor Management• Centralizing Vendor Management through a single process to add efficiency
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Senior Manager, Business Operations, North America MerchandisingEbay Sep 2016 - Jun 2018San Jose, Ca, Us• Chief of Staff for VP of eBay Motors• Program Manager for Verticalization – eBay Parts & Accessories, a 6B dollar business which included the transformation of the organization, the prioritization of the project portfolio & regular communication with Senior Leadership• Incentive GTM Strategy-developed and implemented Seller Funded Coupon Program which generated over 36M in iGMV (Sales).• Portfolio development, prioritization and management of cross functional initiatives • Managing Quarterly and Annual Planning for the Merchandising organization• Managed spend budget for Merchandising organization
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Senior Manager, Central Pmo, Office Of The CioEbay Feb 2016 - Sep 2016San Jose, Ca, Us• Managed the centralized PMO to ensure consistent processes were utilized by all project managers executing projects within the OCIO.• Provided organization wide Portfolio Management and associated leadership communication• Managed and provided oversight for a 74M IT Project Portfolio. • Developed, implemented and evangelized a self-service PMO Portal to provide significant efficiency in project and portfolio management• Responsible for the development and management of the Portfolio and Project management platform
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Senior Manager, Cpi Lead For The Office Of The Cio And Chief Of Staff For Enabling FunctionsEbay Jul 2015 - Jan 2016San Jose, Ca, Us• Product and process owner of the CPI Application and Strategy Planning Process for the Office of the CIO• Vendor Management Lead for the Office of the CIO responsible for the relationship and management of the vendors.• Chief of Staff for Enabling Functions (Business Systems) Organization• Responsible for identifying strategic areas for process improvement and efficiency.• Develop, manage and communicate solutions (product and process) to provide scalability, cost savings and increase speed of execution.• Manage strategic relationships with key vendors to ensure the greatest value is realized by the partnership.• Provide cross functional leadership across business units and different teams in IT.• Develop efficiency programs based upon metric driven results
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Senior Manager, Get, Ef-Strategy, Business Operations ManagementEbay Dec 2013 - Jul 2015San Jose, Ca, Us• Vendor Management Lead for the Office of the CIO responsible for the relationship and management of the vendors.• Responsible for identifying strategic areas for process improvement and efficiency.• Develop, manage and communicate solutions (product and process) to provide scalability, cost savings and increase speed of execution.• Manage strategic relationships with key vendors to ensure the greatest value is realized by the partnership.• Provide cross functional leadership across business units and different teams in IT.• Develop efficiency programs based upon metric driven results• Managing the business of running IT
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Senior Manager, Global Enterprise Technology, Sso, Identity Management And Sap SecurityEbay Feb 2013 - Dec 2013San Jose, Ca, Us
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Senior Manager, Global Enterprise Technology, Intranet EngineeringEbay Jan 2007 - Feb 2013San Jose, Ca, UsDevelop, manage and execute initiatives associated with the Enterprise Portal (SharePoint 2010).Manages the engineering team which develops and enhances the Sharepoint environment to support communication and collaboration among company’s 32,000 employees and contractors.Managed the program which developed a new Portal home page and an HR Portal for the intranet.Responsible for the management, prioritization, budget and delivery of a multi-million dollar project portfolio.Develop, manage and maintain strategic relationships with external partners and internal business partners.Single point of contact for business requests for intranet enhancements, site usage and quarterly project portfolio management.Relationship manager between IT and Corporate Communications. Develop annual project roadmap with Internal Communications and quarterly project portfolio including budget, resources and associated timelines based upon their communication strategy.Communicate regularly with Senior Management (up to SVP Level) to ensure approach, scope and risks are clearly understood by all stakeholders.Conduct vendor evaluations for technical/business solutions to provide business users with additional tools to enhance process efficiency based upon business user requirements.Managed the implementation of MOSS 2007 Sharepoint environment for corporate use at eBay. eBay’s intranet was one of the first developed on this platform. Implementation objectives included two primary focuses: 1) build out a new corporate intranet to communicate information worldwide 2) develop a platform for end users to collaborate on a single platform and enable cross-functional worldwide teams to work together more efficiently.
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Sr. Project ManagerEbay Apr 2004 - Jan 2007San Jose, Ca, UsScoping group member to the Corporate IT PMO.Developed and implemented process improvements for the Business Systems PMO to take our process to the “next-level PMO”.Provided project leadership to a 60-member world-wide cross functional project team through a multi-phased re-implementation of eBay’s SAP system.Delivered a broad scoped, efficiency-focused project which included a comprehensive solution with both technical automation and streamlined business processes.Managed the project team to the successful completion of clearly documented project objectives and success criteria, on time and on budget.Regularly communicated project status to all levels of senior management.Managed and communicated the project’s risk throughout the 9-month project lifecycle to appropriate levels of management.SAP Redesign Project was managed via a formal Product Development Lifecycle (initiation, design, development, test, implementation and stabilization).Effective and efficient use of project management tools including MS Project, Word, Excel, and PowerPoint communicate project status, risk, critical path and project dependencies to the project team and senior management.
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Release/Project ManagerHewlett-Packard Oct 2000 - May 2004Houston, Texas, UsManaged more than 16 major HP-UX Operating System and Application Software releases through a formal Product Development Lifecycle from the development lab to WW manufacturing.Coordinated and communicated product development requirements and deliverables with the development labs and facilitated delivery to the WW manufacturing teams.Managed and communicated programmatic view of existing manufacturing and related business processes to management.Provided technical and business leadership in the initiation, design, development, implementation and management of WW cross-functional and cross organization software introductions and related projects and programs.Ability to manage multiple complex projects and quarterly software releases simultaneously.Viewed as a leader by business organization, upstream and downstream partners.Drove fundamental core business improvements through new solutions, approaches, methods and tools to achieve high satisfaction ratings from customers/business partners.Developed, implemented and managed projects via the structure of a formal Project Lifecycle Management process including prioritization, phase review cycles, and steering committee and broader management communication.Presented project overview and status to an audience with a diverse business perspective.Developed and communicated WW cross-functional business requirements for the design and implementation of IT solution projects.Experienced working within a SAP business environment including managing SAP functionality upgrade projects.Effectively and efficiently used project management tools including MS Project, Word, Powerpoint, Netmeeting, etc. -
Project Manager, Environmental ConsultantDavid J. Powers And Associates Apr 1997 - Oct 2000Responsible for the development of content direction and roadmap both externally and internally for complex, multi-faceted projects.Acted as a liaison between the project applicant and City Staff to facilitate the timely resolution of project conflicts/issues to maintain project milestones and overall timeline.Present report findings to appropriate decision makers in public meetings.Ensured the project team members receive the necessary materials and resources to complete their component of the project.Developed, managed and implemented project schedule and associated budgetary documentation.Prepared detailed proposals for new marketing opportunities.Wrote, organized and published detailed environmental documents in accordance with local, State and Federal regulations and professional practices.Provided project leadership through mutual respect and a solid team approach.
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Environmental PlannerMindigo And Associates Jan 1994 - Apr 1997Provided coordination for project team members to ensure the necessary materials were available for meetings, technical analysis and report preparation.Conducted planning research for the factual basis for analysis included in the environmental document.Acted a project liaison between project applicant and City Staff to facilitate the timely resolution of project conflicts/issues to project milestones and overall timeline.Assimilated highly technical information into layman’s terms to ensure the understanding of the subject matter by the general public.Managed and reviewed technical reports prepared by external subconsultants including analysis prepared by acoustical, civil, geotechnical and traffic engineers.
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Environmental PlannerCounty Of Santa Clara Mar 1992 - Jan 1994San Jose, Ca, UsManaged and conducted environmental reviews for development applications within the County of Santa Clara.Managed the preparation of environmental documents in accordance with local, State and Federal regulations including defining project scope and contents, developing and maintaining the project timeline and schedule, and reviewing the document for completeness and accuracy.Conducted meetings with project applicants and other County Departments to facilitate a clear understanding of the project requirements and conditions.
David North Skills
Cross Functional Team Leadership
Program Management
Project Management
Management
Sharepoint
Leadership
Vendor Management
Process Improvement
Business Process
Project Portfolio Management
Business Strategy
Cloud Computing
Integration
Ms Project
Business Intelligence
Project Planning
Business Process Improvement
Pmo
Software Development
Analysis
Software Documentation
E Commerce
Sap
David North Education Details
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San José State UniversityEnvironmental Studies; Planning -
Rolling Hill High School
Frequently Asked Questions about David North
What company does David North work for?
David North works for Servicenow
What is David North's role at the current company?
David North's current role is Sr. Director - Change and Adoption, Now Production and Chief of Staff, DT Experience at ServiceNow.
What is David North's email address?
David North's email address is da****@****bay.com
What is David North's direct phone number?
David North's direct phone number is +140896*****
What schools did David North attend?
David North attended San José State University, Rolling Hill High School.
What skills is David North known for?
David North has skills like Cross Functional Team Leadership, Program Management, Project Management, Management, Sharepoint, Leadership, Vendor Management, Process Improvement, Business Process, Project Portfolio Management, Business Strategy, Cloud Computing.
Who are David North's colleagues?
David North's colleagues are Evan Chan, Mst, Cpa, Amritansh Gupta, Patricia Green, Kathleen Mckinney, Rampukar Adhikari, Jonathan Chen, Cindy Forssell.
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