David Noyle Email & Phone Number

Berwyn, Pennsylvania, United States

Specialty Pharmacy Benefits Management

East Norriton Township, Pennsylvania, United States

Provide consulting services to support business evolution and growth. Meet with key stakeholders and capture feedback, conduct needs assessment, make recommendations, develop strategies, secure buy-in, execute action plans and measure results. Areas of expertise include: relationship building; transparent, candid and open communication across all levels of associates; mentoring and coaching executive leaders; organizational design; thought leadership; strategic development; merger and acquisition due diligence; project leadership; change management; diversity advocate; recruiting; employee engagement; talent development and retention; direct to consumer sales; call center operations; virtual workforce; operational efficiency; financial services; quality assurance and customer experience.

Philadelphia, Pennsylvania, United States

Member of the Colonial Penn Executive Leadership Team. Led aggressive sales growth by managing all aspects of a direct-to-consumer call center sales department. Oversaw the recruitment, engagement, enablement, development and retention of talent. Served as the company’s sole representative on CNO Financial Group's customer experience advisory board, employee engage for success work process and improved efficiency project, cybersecurity steering committee and intelligent business process management system core team.Energized the sales culture and grew new annualized premium from $15,000,000 in 2006 to $54,000,000 in 2019.Supported brand sales growth from $33,000,000 in 2006 to $77,000,000 in 2019.Increased department brand sales accountability from 45% in 2006 to 70% in 2019. Evolved department from order-taking associates with 50% licensed in life insurance to a 100% life licensed sales force. Achieved geographic diversification by launching a virtual workforce in 2007 and a second brick-and-mortar office location in 2017. Grew virtual workforce to represent 1/3 of agent headcount in 2020.Developed new recruitment, engagement and training processes to grow agent headcount from 100 agents in 2007 to 247 agents in 2020 and enhanced talent retention by 24%.Supported CNO’s new brand acquisition, Web Benefits Design, significantly improve customer experience during their peak health benefits open enrollment period by providing managerial and associate talent and implementing best practices.

Greater Philadelphia Area

Led a team of account managers and achieved the objectives of 11 U.S. and Canadian clients in the telecommunications, financial services and insurance industries through customized outbound, inbound, interactive voice response and database warehouse campaigns. Positive performance opened up-sell/cross-sell opportunities and grew the client base to represent 70% of company revenue ($60 Million annually).

Greater Philadelphia Area

Managed all aspects of a win-back outbound campaign for the world's largest telecommunications company.

Greater Philadelphia Area

Led a team of account managers and achieved objectives of clients in the financial services industry through customized outbound sales programs. Grew start up accounts by 450%.

Greater Philadelphia Area

Managed all aspects of an outbound sales campaign for a bankcard industry leader. Led the organization to a number one vendor ranking during a crucial time in the client/vendor relationship.

Allentown, Pennsylvania Area

Led all aspects of an outbound and inbound call center including recruitment/human resources, training/quality and operations/production.

Reading, Pennsylvania Area

Led the call center and increased sales competitiveness and production by 25%.

Scranton, Pennsylvania Area

Reorganized and led the call center team from a worst to first performance improvement within five months.

Scranton, Pennsylvania Area

Managed an outbound sales team and developed the # 1 production shift in the organization through the achievement of sales, quality and production goals.

Scranton, Pennsylvania Area

Taught advertising to non-traditional weekend associate's degree candidates.

Master Of Business Administration (Mba), Marketing & Human Resource Management

Activities and Societies: Graduate Assistant, Economics Department

Bachelor Of Business Administration (B.S.), Business Administration And Management, General

Associate Of Arts (A.A.), Business Administration And Management, General

Activities and Societies: Student Senate Member/Commuter Council President, Vice President Phi Theta Kappa National Honors Fraternity.