David O'Daniel Email & Phone Number

Whitesville, West Virginia, United States

Charleston, West Virginia, United States

Responsible for leading a team of 45+ associates and 3 hourly supervisors on the overnight team to ensure that all live freight is worked, store is neat and faced, and the entire store is in good condition for the following days business.Responsible for monitoring associate performance and delegating tasks within assigned areas. Responsible for handling any disciplinary action for associates up to and including termination.Ensure that the overnight team is always properly staffed and scheduled correctly to guarantee that there are always appropriate hours to complete tasks. Hire new associates as needed and assist them with the onboarding process in Workday.Execute all direction handed down from the store manager or market manager to ensure that we are adhering to company priorities and setting the store up for success.Mentor high performing members on my team and assist them in working toward a promotion or the next step in their career.Ensure that all stocking, zoning, and cleaning are being performed to company standards and that all are completed in a timely manner to control payroll and maximize efficiency.Oversee the overnight mod team to ensure that all new modulars are completed in a timely manner and that freight is organized and ready to be worked to the new modular once they are completedWork with the overnight maintenance team lead and follow up to ensure that all maintenance tasks are completed nightly and that clean standards are met for the store.

Dunbar, West Virginia, United States

Full responsibility of total store operations for a high volume ($30 million) store Positively affect EBITDA performance for the store through local initiatives and company direction. Monitor sales performance daily and adjust strategies as necessary to increase sales and drive additional traffic to the storeManage expense control and improve to LY. Responsible for maintaining goals on expense control including but not limited to: payroll, office supplies, receiving and shipping supplies, services and repairs, general liability and workers compensation claims, store credit cards, and utilities.Monitor daily cash office procedures and ensure bank deposits made accurately and on time dailyResponsible for the scheduling of each associate and manager in the store, ensuring proper staffing to achieve daily operation while maintaining strict payroll based on salary% to sales.Track inventory and freight flow to ensure proper in stock and request additional merchandise as needed. Ensure that all new freight is worked in a timely manner and that side counter integrity is maintained.Drive customer experience in the store and make sure that any customer issues are addressed properly to ensure return visits. Responsible for driving metrics that bring in additional income and improve the customer experience including online orders, credit cards, check cashing, western union, and all service desk functions.Maintain the operational efficiency of the building by scheduling timely repairs to any structural or operational issues as well as making sure that all equipment (registers, printers, computers, etc.) are functioning properlyMonitor all receiving and claims processes as well as asset protection initiatives to drive positive shrink results.Delegate tasks to more than 70 associates daily and follow up to increase productivity. Monitor performance and address issues as necessary

Charleston, West Virginia, United States

Oversee the day to day operations of an entire store with a sales volume of over $10 million annually, solely responsible for sales performance, store standards, expense and shrink control, compliance with company policy as well as state and federal laws, managing payroll, and the supervision of a team consisting of over 50 associates.Building strong business relationships with local contacts including 3rd party vendors, local charities and assistance programs, and the community as a wholeDeveloping and coaching a diverse team of individuals ranging from cashiers to assistant managers on maintaining proper store standards, member assistance, adherence to policy, sales strategies, and more.Keeping daily contact with district manager to discuss sales and metrics as well as plan for future business strategy.Foreseeing all sales opportunities and planning accordingly to maximize profits during peak times (seasonal sets, holidays, community events, etc.)Ensuring high level of member service and satisfaction by monitoring all applicable metrics, following up to member feedback, and keeping constant observation on the salesfloor of the daily member experience.Constantly seeking ways to improve daily processes such as unloading trucks and working freight to ensuring a speedy checkout experience for members

Elkview, Wv

Oversee the day to day operations of the store including opening and closing responsibilities, member service issues, merchandise stocking and presentation, follow up to regional direction, delegating daily tasks, etc.Responsible for delegating to and following up with 50+ associates daily, taking time to teach, train, and mentor, as well as handling all associate issues, disciplinary action, and coaching for improvement.Handled scheduling responsibility for the entire store, kept the store staffed appropriately while maintaining strict payroll budget.Monitored in-stock throughout the store for replenishment opportunities and noted high performing items for special orders. Planned end caps, midway quads, and feature space for special order merchandise as well as seasonal and regional sets.Tracked sales in each department as well as the store overall and compared to LY. Planned accordingly to reach sales goals and outperform previous year.Assisted store manager in monitoring P&L to look for areas of opportunity for sales as well as keeping control of expenses and associate payroll.Following up to regional direction emails in a timely manner and ensuring that store is kept current to company directives

Charleston, Wv

Work inbound and outbound calls from automated dialer system and attempt to collect overdue balances on charged off checking/savings accounts, loans, insurance policies, mortgages, and credit cards both consumer and commercial.Work with clients to recover funds and minimize losses for the bank while utilizing settlement payoff amounts, payment plans, and other methods to negotiate a repayment plan that fits the client’s financial situation. Utilize multiple software programs simultaneously in order to quickly and efficiently research account information, documentation, and notes as well as multitasking with filing paperwork and working offset queues as needed. Maintaining a professional demeanor at all times and remaining positive in the face of oftentimes extreme adversity. Must remain professional even the most difficult clients

Charleston, Wv And Logan, Wv

Oversee the day to day operations of the electronics department, wireless phone department, photo center, toy department, and overall store as a wholeHandle customer issues and concerns in order to improve shopping experience within the store Supervise 30 plus associates in departments of primary responsibility as well as another 40-50 associates in neighboring departments including sporting goods,automotive, and lawn and garden Track daily sales in all Entertainment areas and making sure that all areas are meeting sales and P&L goals. Planning and preparing to meet sales goals based on projections trending from previous years Monitor shrink and inventory levels in all areas of responsibility and confirming that all compliance regulations are being met Manage all operational aspects of the business such as associate scheduling, coaching, and evaluations, as well as hiring, training, assisting with loss prevention/shoplifters, gun sale approvals, price change audits, approving on-hand count changes, monitoring department progress, and making sure that store is ready for next shift before leavingDirectly supervise and delegate to the Zone Merchandise Supervisor over the area to assure that merchandising is being handled properly for maximum profitability and that all features, modular sets, and in stock are correct. Also making sure that Zone Merchandise Supervisor is properly managing all associates in their area of responsibility Delegate own notes as well as notes from co-manager or store manager to appropriate supervisors. Assure that all associates have the proper tools and resources to perform their roles effectively as well as the proper training and knowledge of all electronic products in order to effectively assist customers with purchases.