David O'Daniel Email & Phone Number

Dublin, Ohio

• Utilizing extensive experience within our freight management space:
• Analyze and define root-cause explanations and correction pathways as customer problems occur (PROBLEM SOLVING).
• Develop analytics in researching origin of issues by type, region, frequency, etc. and work to lower the number of reccurring issues by addressing causations before they manifest.
• Streamline and document processes for handling and resolution of issues affecting both at-large accounts and internal business practices (TRAINING & INSTRUCTION).
• Define and develop qualitative structure of Case Categorization to allow for better understanding of case volume, categories, and financial impact to the entire business of specific customers and issues.
• Create Knowledge Base and Training materials to be used both internally and externally for easy access to FAQ's regarding standard issues facing newer customer and staff concerns. SAP SQL CRM

Active in all facets of a program that has been a mainstay in the NCAA top five for a generation and produced more than 80 Academic All-Americans.

Developed and Managed every aspect of start-up United States Swimming program which grew from 45 to more than 100 athletes.

Bachelor Of Arts, Communication

Education record