David Ogg Email and Phone Number
As a leader, I embody a positive and diligent approach, underpinned by a track record of effective people management. My leadership style is characterised by exceptional communication skills and a keen understanding of interpersonal dynamics. I have a proven ability to meet targets and deliver tangible results, driven by a commitment to excellence in all endeavours.Key Qualities and Values: Innovation and responsiveness are at the core of my leadership ethos. I thrive on identifying opportunities for product enhancement and staying attuned to market trends. Equipped with a comprehensive understanding of our products, I excel in providing customers with knowledgeable guidance, fostering trust and loyalty.Passion for People and Service Excellence: My passion for people is evident in my dedication to enhancing the working environment for both staff and customers. I continually seek innovative ways to elevate service standards and cultivate a supportive atmosphere that benefits all stakeholders. Whether it's nurturing professional relationships or fostering a collaborative team spirit, I prioritise the well-being and success of those around me.Adaptability and Resilience: In the face of challenges, I remain flexible and resilient, adept at navigating complex situations with composure and focus. My ability to adapt quickly ensures that I can effectively lead through uncertainty, inspiring confidence and maintaining momentum towards our goals.Collaborative and Outward-Focused: I thrive in both independent and team settings, valuing collaboration and collective problem-solving. My outgoing nature and friendly disposition foster an environment of trust and camaraderie, encouraging open communication and mutual support. Whether under pressure or in calmer waters, I embrace challenges with enthusiasm and a solutions-oriented mindset.
Dxc Technology
View- Website:
- dxc.technology
- Employees:
- 83579
-
Customer Service Team SupervisorDxc Technology Jul 2024 - Present -
Team LeaderConcentrix Nov 2020 - Mar 2024Newcastle Upon Tyne, England, United KingdomI have led teams entrusted with delivering exceptional customer service, technical support, and fraud prevention measures. Leveraging my expertise in managing key performance indicators (KPIs) such as AHT, CSAT, NPS, productivity, absence, and attendance, I have consistently elevated team performance and exceeded customer expectations. Through targeted coaching, performance enhancement initiatives, and a relentless focus on customer-centricity, I have transformed underperforming teams into high-performing units that consistently deliver superior service and drive positive customer experiences. -
Team Leader TraineeConcentrix Aug 2018 - Nov 2020Newcastle Upon Tyne, England, United Kingdom· Team performance management· Absence management· Coaching and support· Supporting with deliverables and KPI’s at a team level -
Senior Team MateConcentrix Oct 2016 - Aug 2018Responsibilities included:· 1st level complaint escalation· Handling and resolving complex cases· Supporting advisors with in the moment queries· Low level performance management and support -
Customer Service AdvisorConcentrix Aug 2013 - Oct 2016Newcastle Upon Tyne, England, United KingdomResponsibilities included:· Taking inbound calls and resolving customer issues· Disputes and Claims Management· Ensuring data protection and security is maintained· Updating customer details and financials -
Retail CashierIceland Foods Jun 2010 - Aug 2013Washington, England, United KingdomResponsibilities included:· Till Service· Replenishing and monitoring stock levels· Cashing Up Store· Ensuring safe handling and securing of monies before close
Frequently Asked Questions about David Ogg
What company does David Ogg work for?
David Ogg works for Dxc Technology
What is David Ogg's role at the current company?
David Ogg's current role is Driving teams to excel and develop careers in customer service, treating them how I would any customer. By putting them first!.
Who are David Ogg's colleagues?
David Ogg's colleagues are Kamran Asghar, Shivangini Aggarwal, Josi Ferreira, Khaled Lahyane, Akhilesh Kumar, Geert Vekeman, Veronique Debuf.
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David Ogg
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