● Act as the first point of contact to customers working across multiple interaction channels.● Resolve customer issues within the scope of existing service levels● Build sustainable relationships through open and interactive communication● Ensure that all customer interactions, feedback, and complaints are appropriately logged.● Ensure that all escalated disputes are properly reviewed and resolved within the agreed SLA according to CBN guidelines.

● Keep tracking outstanding debts contact debtors● Update account status and database regularly handle customers' questions or complaints ● Negotiate payoff deadlines and payment plans● Build trust with debtors● Identify gaps in the system and recommend solution

● Perform all check-in and check-out tasks.● Manage online and phone reservations.● Inform customers about payment methods and verify their credit card data.● Register guests collecting necessary information (like contact details and exactdates of their stay)● Welcome guests upon their arrival and assign rooms

● Planning PR campaigns and strategies.● Monitoring the public and media's opinion of your client or employer.● Representing the company at events such as press launches, news conferences,exhibitions, open days and sponsorship.● developing good working relationships with the media arranging for advertisingor promotional films to be produced● Public speaking at presentations, conferences, or radio and TV interviews

● Designed and put together store displays● Balanced out daily sales history at the end of the day● Performed cashier, bagger, and other duties as assigned● Assisted in weekly sales promotion price changes● Supervised baggers and other cashiers and assisted customers with findingitems.