A go getter and a vibrant communicator
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Senior Contact Center Agent IKudaLagos, Nigeria -
Customer XperienceKuda Jan 2023 - PresentNigeria● Act as the first point of contact to customers working across multiple interaction channels.● Resolve customer issues within the scope of existing service levels● Build sustainable relationships through open and interactive communication● Ensure that all customer interactions, feedback, and complaints are appropriately logged.● Ensure that all escalated disputes are properly reviewed and resolved within the agreed SLA according to CBN guidelines. -
Customer CareBlueridge Micro Finance Bank Oct 2021 - Jan 2023Lagos, Nigeria● Keep tracking outstanding debts contact debtors● Update account status and database regularly handle customers' questions or complaints ● Negotiate payoff deadlines and payment plans● Build trust with debtors● Identify gaps in the system and recommend solution -
Front Desk RepresentativeMitros Residence Nov 2017 - Oct 2021Abeokuta, Ogun, Nigeria● Perform all check-in and check-out tasks.● Manage online and phone reservations.● Inform customers about payment methods and verify their credit card data.● Register guests collecting necessary information (like contact details and exactdates of their stay)● Welcome guests upon their arrival and assign rooms
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NyscMitros Residences Dec 2019 - Oct 2020Abeokuta, Ogun, Nigeria● Planning PR campaigns and strategies.● Monitoring the public and media's opinion of your client or employer.● Representing the company at events such as press launches, news conferences,exhibitions, open days and sponsorship.● developing good working relationships with the media arranging for advertisingor promotional films to be produced● Public speaking at presentations, conferences, or radio and TV interviews
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Front DeskIbis Hôtel 2015 - 2017Ikeja, Lagos, Nigeria● Designed and put together store displays● Balanced out daily sales history at the end of the day● Performed cashier, bagger, and other duties as assigned● Assisted in weekly sales promotion price changes● Supervised baggers and other cashiers and assisted customers with findingitems.
David Okon Education Details
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Moshood Abiola PolytechnicLower Credit
Frequently Asked Questions about David Okon
What company does David Okon work for?
David Okon works for Kuda
What is David Okon's role at the current company?
David Okon's current role is Senior Contact Center Agent I.
What schools did David Okon attend?
David Okon attended Moshood Abiola Polytechnic.
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