In my role as a State IT Security Specialist, I’m responsible for identifying and resolving network access issues while implementing security policies that adhere to state and federal laws. I ensure the integrity of statewide network systems by securing LAN/WAN, telecommunications, and voice systems against unauthorized access, modification, or destruction.Key Responsibilities:• Secured statewide LAN/WAN and telecommunications systems, reducing unauthorized access incidents and safeguarding sensitive information. • Managed patching processes for servers and workstations, reviewed Patch Tuesday updates, and conducted vulnerability assessments to address critical risks. • Monitored and analyzed statewide network traffic and security logs, enhancing threat detection accuracy and reducing false positives. • Developed and enforced security policies, while conducting employee training programs to strengthen organizational defense against cyber threats.

Assisted in data loss prevention by identifying, classifying, and monitoring sensitive information, including personal identifiable information (PII) and intellectual property (IP)• Enforced the Insider Threat Program by monitoring for unusual activity and investigating deviations from expected behavior.• Analyzed correlated incidents/events using SIEM solutions, providing oversight to prevent Information Security incidents.• Assisted in the triage of security threats and supported the Cybersecurity Incident Response Plan (CIRP).• Accurately documented all tickets, alarms, and work papers within Service Level Standards (SLS).• Evaluated, tested, and documented security solutions, collaborating with internal security experts to protect sensitive information.• Worked independently and collaboratively to identify Information Security risks and enhance the organization's security posture.

· Second-Level Support: Provided second-level support for production issues, resolving critical issues impacting internal and external clients.· Proactive Investigations: Conducted proactive investigations into known and unknown issues, leading to the discovery and resolution of system performance issues.· Client Support: Delivered Level 1 and Level 2 support for client-facing systems and applications, ensuring uninterrupted operations.· System Maintenance: Maintained peak performance of systems through adherence to new work procedures and proactive implementation of changes.

As a Linen Assistant at a Children's Hospital, I play a crucial role in ensuring the hospital's cleanliness and efficiency by managing the linen supply process. My responsibilities include delivering clean linens to various departments, and maintaining an organized linen room. Key duties involve:• Linen Delivery: Efficiently deliver clean linens to different hospital departments.• Order Fulfillment: Take and fill linen orders from hospital staff promptly.• Cart Management: Ensure all exchange carts are delivered to floors and soil carts are picked up and taken to the receiving dock.• Inventory Consolidation: Consolidate soil carts if they are not full to maximize efficiency.• Issue Reporting: Report any issues or concerns to the supervisor immediately.• Linen Room Organization: Leave the linen room neat and organized at the end of each shift.• Cart Preparation: Build clean, neat, and organized carts to meet standard par levels.• Cleaning Duties: Clean the linen room as necessary, including sweeping, mopping, and picking up as needed.• Linen Processing: Open new linens for processing and align/stage carts as needed.• Additional Duties: Perform other duties as assigned to support the hospital's operations.My role ensures that the hospital staff has a continuous supply of clean linens, contributing to the overall comfort and care of our patients. Through attention to detail, effective communication, and a commitment to maintaining high standards of cleanliness, I support the hospital's mission to provide exceptional care.