David Orozco Email & Phone Number

Calgary, Ab, Ca

Calgary, Alberta, Canada

United States

• Adress all inquiries from internal and external customers via phone (100 per month), email (600 per month) and SMS (100 per month)• Resolve 120+ issues per month by monitoring and tracking shipments to prevent delays by contacting warehouses and vendors to reschedule appointments and inform all parties involved about the resolution• Manage requests for compensation and associated paperwork such as insurance documentation, BOL’s and POD’s, going as high as 110+ documents handled monthly.

United States

• Maintained detailed documentation of each support interaction (CRM and Salesforce), ensuring valuable insights are preserved for future reference and analysis. • Resolve 600+ incidents monthly by acting as a liaison between clients, drivers and vendors, ensuring timely communication.• Onboard new drivers and explain how to use the Convoy app and answer all inquiries.• Receive and resolve inquiries from carriers during the overnight operation (23:00 to 07:00 CST) via 120+ calls monthly, 700+ emails monthly, and 160+ SMS monthly• Handle compensation requests and documentation from drivers on a daily basis, going as high as 150+ documents handled monthly.

United States

• Created the Calibration project where I tabulated 2000+ cases monthly, evaluated the selected daily operational data (200 individual cases monthly), address errors' root causes, and resolve or escalate to the right teams, leading to identify areas for improvement and reduce the company expense.• Manage personnel schedule in order to complete the active new projects, being able to get the team to handle 5 projects at the same time.• Train and evaluate other employees into the new developed processes. • TMS, Exceptions, and general freight logistics Knowledgeable.

United States

• Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed. • Book cargo appointments via transportation management systems, email, or phone, leading to an organized workflow in accordance with U.S. FMCSA regulations. • Recruited for special projects to improve operations. • Make sure the routes where compliant with the HOS (Hours of Service regulations). • Scheduler for 10 different accounts, including complex shippers such as CHEP Pallets, Nestle, Kellogg's, and others.

Bucaramanga, Santander, Colombia

• Entered data, generated reports, and produced tracking documents.• Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.• Linked to Convoy Inc., an American trucking software company, that uses technology to make freight more efficient, reduce shippers costs, increase carriers earnings, and eliminate carbon emissions.• Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.

Santa Marta, Magdalena, Colombia

• Served as an assistant to all administrative personnel and acted as a first point of contact for visitors and customers.• Performed a variety of administrative duties, including answering phones, taking and delivering messages, writing memos, making copies, checking documents, and greeting visitors.• Served as a friendly and helpful first point of contact in the front office.

Santa Marta, Magdalena, Colombia

• Interacting with potential and existing clients via phone, email, and in-person meetings.• Responding to inquiries, providing information about tour packages, and addressing customer concerns.• Following up on leads and converting them into bookings.• Handling booking requests and reservations for tours, transportation, accommodations, and activities.• Coordinating with tour guides, drivers, and other personnel to ensure smooth operations.• Creating and managing tour packages and pricing structures.• Maintaining records and databases of clients, bookings, and transactions.• Handling paperwork, contracts, and legal documents related to tours and services.