As a Support professional, I am highly skilled in modern IT systems, their maintenance and problem-solving any hardware or software issues. As this requires clear understanding across the full knowledge spectrum of stakeholders, I have learned to become equally proficient and precise in communicating with end users, vendors, and/or technical teams. Through my work with Mayo Clinic and some 63,000 staff and physicians spread across the United States I am proficient in dealing with and resolving both local/on campus and remote issues. At all times I maintain rigorous compliance with manufacturer, company and regulatory standards, while striving to achieve first call resolution. Lastly, at all times I aim to be open and engaging, dealing with stressful situations with a calming demeanor.
Listed skills include Logistics, Manufacturing, Information Technology, Heavy Equipment, and 18 others.