David P. Email & Phone Number

Hurst, Tx, Us

Arlington, Texas

• Conducts comprehensive in-home interviews of families seeking verified foster or adoptive parent status. • Completes extensive assessment documentation and collation of complex background information.• Manages scheduling, documentation, and reporting for up to 4 in-process clients; ensures compliance with scheduling and interview completion timelines, written report submission deadlines.• Liaises between prospective families and the agency to facilitate effective communication and smooth processes. • Performs risk assessments to identify potential safety, health, and welfare challenges within the home.• Educates families on documentation and safety protocols for foster care and adoption placements.

• Researches, identifies, authorizes, and coordinates treatment resources to meet mental healthcare needs of plan members, managing up to 20 cases of varying complexity and levels of care.• Determines patient needs; coordinates and collaborates with external stakeholders, including healthcare facilities and providers, to gather clinical treatment information for determination of type and length of care.• Utilizes multiple research-driven and analytical tools to execute data driven determinations for behavioral healthcare appropriate to each case within required timeframes.• Monitors and tracks care through life cycle of each case: admission through discharge or coverage termination.• Identifies and evaluates risk factors in care determination from member and company perspectives.• Accurately and securely documents and records client data/case information in compliance with company policy, state and federal healthcare and privacy regulations.• Presents complex case to medical professionals to ensure appropriate process alignment.

Irving, Texas, United States

• Addressed health plan members’ phone inquiries (from referrals and benefits information to active crisis situations) in a team call center environment, managing a high volume of individual cases per shift.• Utilized exceptional active listening and communication skills to provide guidance, empathy, and support for callers in mental health distress; efficiently and effectively provided resolution to crisis situations.• Applied training in various behavioral health assessment tools to provide level of care determinations, connect callers with specific relevant resources, and authorize treatment at inpatient facilities.• Complied with company, state, and federal healthcare and privacy regulations.

Dallas-Fort Worth Metroplex

• Performed on-site mental health assessments of patients experiencing emotional and psychological distress, servicing over 30+ in-network hospitals, residential care facilities, and physician clinics across the DFW metroplex.• Executed clinical assessments of patients’ needs; determined appropriate resources for care.• Coordinated with on-site clinical staff at various medical facilities to facilitate transfer and delivery of care.• Completed detailed clinical documentation to ensure seamless transitions in patient care.

Hurst, Texas, United States

• Created the business model and managed operations for a licensed residential home inspection business, including marketing, workflow, networking, administrative, financial, reporting, and client communications.• Coordinated multiple projects, applying detailed analysis and accuracy to evaluate structure and systems for each inspection; identified issues and areas of risk; recommended corrective actions.• Created detailed reports and documentation; educated clients on inspection results.• Actively participated in cross-disciplinary networking meetings and community events to build valuable business connections.• Applied technical aptitude, organizational, data entry and administrative skills to deliver efficient, timely, high-quality services, build client rapport, and facilitate real estate transactions.

North Richland Hills, Texas

• Delivered high quality digital solutions in website design and programming, applications, content management, and user experience for a variety of life cycle projects in all four of the business’s focus areas.• Managed website build project processes and the creative team from design initiation through post launch and end-user training for 10 accounts, including an energy company, a private club, and various regional nonprofits. • Coordinated project deliverables and assisted in design of multiple-component websites, website redesign and updates, promotional app design, branding, logos, flyers, multi-site designs, and creative and strategic messaging.• Directed project completion to on-time, in-scope results by fostering a supportive and cooperative team dynamic through effective collaboration with design and development teams.• Facilitated cross functional team interaction (design, development, engineering, acceptance testing) for product design and functionality, UX, quality assurance, and coordination of bug fixing and issue resolution processes.• Ensured seamless project management: coordinated and tracked project schedules, invoicing, resource workload, monitored project progress and milestones, and hosted regular project status meetings.• Collaborated with engineering to ensure projects met hourly projections across project phases as well as forecasted post-project support time. • Ensured a high level of customer satisfaction: maintained regular client engagement and communication, provided project status updates, conducted quality checks and post launch support. • Trained end users in site maintenance and use of content management systems. • Assisted in projects’ content development, content entry, and content management processes, utilizing proprietary content management systems.• Utilized a variety of technology solutions to communicate with clients and coordinate team communication.

Dallas/Fort Worth Area

• Managed daily operations and staffing of children’s residential care center providing welfare services to 25-30 children, birth to age 17.• Interviewed, hired, scheduled, supervised, directed, guided, trained, and provided professional development to over 15 direct care staff in a variety of roles.• Evaluated resource workload and established staff-to-child ratios in compliance with childcare protocols. • Completed thorough, accurate case management documentation of services in accordance with program directives and timelines.• Oversaw client status reporting, safety and medical compliance, and individual checklist processes for daily management of children’s activities.

Dallas/Fort Worth Area

• Managed a newly created program providing interim/transitional mental health services for adolescents in crisis. • Evaluated program effectiveness, devised and implemented process change initiatives to manage program expectations and ensure compliance with state funding and licensing requirements. • Supervised performance, training, and professional development of 20 direct care professional staff (Master Level and Intern Clinicians, Social Workers) to create a cohesive team-oriented atmosphere. • Conducted weekly status meetings with staff to resolve operational issues and address clinical situations.• Managed resource workflow and workload; monitored patients’ clinical expectations and treatment timelines.

Dallas/Fort Worth Area

• As Lead Clinician for the Mobile Crisis Team, promoted positive interaction between 10 member staff of Master Level Clinicians to create and foster a safe, productive, cooperative team atmosphere. • Responded to people in crisis within the community and connected them to ongoing mental healthcare resources.• Executed case management of ongoing services for individuals experiencing mental health crises.

Dallas/Fort Worth Area, Washington, D.C.

• Performed intensive in-home family therapy for adolescents and their families. • Applied advanced time management and organizational skills to coordinate complex scheduling and provide thorough, quality services. • Planned and managed multisystemic interactions for up to 10 concurrent case projects of varying complexity. • Tracked and assessed each case’s progress; thoroughly and consistently submitted accurate documentation.

Master Of Marriage And Family Therapy, Marriage And Family Therapy/Counseling

Bachelor Of Arts (B.A.), Youth And Family Ministry