Ajunct professor in the College of Cyber Security

• Drive the project life cycle in relation to our software platform/product deployments and updates• Manage multiple project teams across various functions• Ensure communication between the business, development and quality assurance teams• Provide regular status updates to business teams• Provide insight on risk management and facilitate resolutions and mitigation• Work with business to understand client dependencies and how that might affect the planning efforts for each product release• Communicate with customer engagement regularly and involve when appropriate for escalations• Facilitate daily standups and frequent status meetings with each project team• Facilitate estimating and planning efforts with each of the project team

- Developed a vision, strategy, roadmap, and lead the effective execution to provide scalability, security, and stability to all IT systems. - Oversee all the technological infrastructure related to Integra to ensure optimal performance and security.- Serve as a member of the Executive Leadership team and serve as an SME in all IT related discussion.- Built a strategic and comprehensive information security program with policies and processes that enable consistent, effective information security practices minimizing risk and ensuring the integrity, confidentiality and availability of information that is managed by Integra. This includes the SaaS hosted systems.- Completed a migration project from Co-Location hosting to cloud hosting within a limited time scale and under budget.- Continually strive to implement suitable technology in order to create efficiencies and ensure that Integra remains on the bleeding edge of technology.- Review and negotiate hardware and software acquisition/subscriptions and maintenance contracts to ensure the best economic value for acquisitions are made.- Implemented and maintain inventory of company assets inventory system in order to track and maintain all equipment owned by Integra.- Monitored IT-related spend and provide input on annual budgeting in order to remain within the expectations of the Executive team.- Develop strategies for system upgrades and transition planning. Manage projects, timelines and internal customer expectations.- Manage the entire IT team ensuring that all requests/support tickets are handled/resolved within expected timelines.

- Implementation and maintenance of Selenium based web automation utilizing Java as the backbone as part of a two person development team. Web based testing of Integra's web based Loan Origination System. - Created Java customized object methods for utilization by other QA personnel. Worked within a group environment to manage version control and team project planning. - Utilizing Manual testing steps for validating development tickets prior to releases. - Contributed to daily SCRUM planning meetings- Assisted IT Director with IT infrastructure- Assisted Implementation team with client IT deployments

- Served as Project manager for new implementing clients ensuring on time and on budget transitions onto our SAAS platform.- Designed and implemented new processes and procedures in order to streamline the client onboarding process.- Served as Client Advocate (Account Manager) for existing clients ensuring all long term needs were being met.- Provided onsite training of end users on the configuration, maintenance, and daily usage of the EpicLOS system.- Deployed our DestinyLOS and EpicLOS application onsite with our self hosted clients.- Served as second level support for client facing support department.

- Begin the virtual host for the moderator and client team as well as the participants- Pull the meeting recordings and compile deliverables created during the meeting- Provide technical support to end-users via phone, email, and helpdesk- Help clients understand how projects can be enhanced with the inclusion of technology as part of their methodology- Assist the QualMeeting Product Specialist in QualMeeting trainings or with QualMeeting documentation

- Maintain QualMeeting Calendar per QM Calendar Guidelines- Ensure team is maintaining QCPP- Ensure QM 3rd party systems are maintained per Maintain Systems Guidelines- Monitor QM tickets to ensure responses are to standard- Maintain QualMeeting training schedule- Ensure QualMeeting knowledge base is up to date- Oversee QM Logistic projects to ensure proper execution- Answer tickets per Ticket Response Guidelines- Conduct trainings per Training Guidelines- Provide internal support per PM & AM Support Guidelines- Host QualMeeting sessions per Teching Meeting Guidelines- Program rooms and boards per Programming Boards and Rooms Guidelines- Execute all project tasks per QBR/QM Logistics Projects Guidelines- Provide customer service per Customer Service Guidelines for every task

- Maintain QualMeeting Calendar per QM Calendar Guidelines- Ensure team is maintaining QCPP- Ensure QM 3rd party systems are maintained per Maintain Systems Guidelines- Monitor QM tickets to ensure responses are to standard- Maintain QualMeeting training schedule- Ensure QualMeeting knowledge base is up to date- Oversee QM Logistic projects to ensure proper execution- Answer tickets per Ticket Response Guidelines- Conduct trainings per Training Guidelines- Provide internal support per PM & AM Support Guidelines- Host QualMeeting sessions per Teching Meeting Guidelines- Program rooms and boards per Programming Boards and Rooms Guidelines- Execute all project tasks per QBR/QM Logistics Projects Guidelines- Provide customer service per Customer Service Guidelines for every task

- Begin the virtual host for the moderator and client team as well as the participants- Pull the meeting recordings and compile deliverables created during the meeting- Provide technical support to end-users via phone, email, and helpdesk- Help clients understand how projects can be enhanced with the inclusion of technology as part of their methodology- Assist the QualMeeting Product Specialist in QualMeeting trainings or with QualMeeting documentation

- Manage the Circulation desk answering any student request, or questions- Assisted students in the process of researching utilizing the online databases- Answered the second level telephone system- Managed room reservation and checkouts- Re-shelved returned books- Performed closing procedures- Managed secondary staff (Student Workers)