•Possess the knowledge to articulate Microsoft 365 vision and leverage all features across services to maximize customer investment and accelerate transformation.• Strong drive recommendations and establish priorities across various customers, partners, senior executives, and organization boundaries.•Demonstrate technical experience in Modern Work solutions/services and how they are enablers for a customer’s business innovation and growth.Responsibilities include: •Deliver engagement with customer through a One Microsoft Approach: a seamless customer experience collaborating and coordinating with Microsoft internal stakeholders and Partners.•Mentor peers and partner technical resources. Cultivate and share knowledge proactively with others through communities...•Participate in proactive account management to develop a deep understanding of your customer and their needs.•Acquire in-depth level technical knowledge on the M365 services, with depth expertise in a specific workload.• Team player and collaborator with excellent follow up and documentation skills, and able to work and develop a positive relationship with customers of various size and complexity.

• Ability to ramp up quickly on new features and technologies.• Manage time effectively and accurately maintain a weekly schedule of customer engagements.• Open to change while striving for clarity to drive positive business impact.• Obsess about and know our customers and partners, responding to and resolving the most critical customer issues.•Lead with an identity driven security approach based on Microsoft best practices.•Partner with the customer’s IT staff to define a recommended remediation plan.•Identify and recommend Microsoft value add services to remediate technical blockers.• Seeks information about the underlying needs of customers, developing and communicating realistic outcomes.• Allocates and aligns resources to optimize the customer experience; act as a mentor and role-model.• Demonstrates expertise in a specific solution, or several products, feature functions, or services.• Execute, manage, and lead customers & partners thru the onboarding process by providing remote guidance and following best practices.• Develop, foster, and maintain effective working relationships with various groups within the organization including engineering, account teams, enterprise services\support, and partner teams to deliver key business metrics.•Capture engagement data, customer health, and communicate process and technology improvement feedback helping drive product improvement and automation.•Understand and describe key attributes of core cloud concepts (PaaS, SaaS, IaaS) and how Microsoft’s offerings (M365/Azure) align to these areas.•Maintain and utilize readiness to educate and enable customers to realize business value through deployment of key suite features.

- Has an excellent track record of successfully managing small to large projects completion with strong leadership, managerial, and technical skills.- Ensured workloads were assessed, prioritized, and managed.- Lead the implementation and adherence to incident, problem, and change management processes.- Identified process improvement opportunities to increase efficiencies.- Provided technical, implementation and procedural training to support team.- Managed team of FastTrack Engineers and FastTrack Managers for delivering various engagement of Office 365 workloads.- Responsible for working closely with other Leads.- Interacted with Management Leadership, and project teams regarding, requirements, implementation, and support.- Assist in technical tasks for the development of the new hires.- Serve as the interface between Leadership, Project Manager and IT Admin.- Communicate technical issues, decisions effectively to Project Manager.- Responsible for overall and the wellness of the Team.- Other responsibilities included Mentoring, and training.

NOVEMBER 2011 – NOVEMBER 2014TELEPERFORMANCE (ASD) USA | TECHNICAL SUPPORT ENGINEERBOCA RATON, FL 33413Responsibilities include: Business Productivity Online Suite- Standard (BPOS-S)• Front-Line Support: Tenant creation, Domain verification, DNS settings for the Online Services in the Domain Registrar or Hosting provider. •Creating user mailbox, updating Admin Rights, Global Admin account password reset. •Hosted emails migration to the Online Services, Outlook, and Lync configuration. • Submitting PSID for POP3, IMAP4, Disclaimer and Password to Never Expire to the Product Studio Team •Troubleshooting, Installing, Uninstalling Microsoft Online Sign-InOffice 365- Front-Line Support •Tenant creation, Domain verification in the User Interface (UI) or PowerShell •DNS Settings (Domain Registrar or hosting provider)Office 365- Data Protection•Password Reset Approver, Coaching Agents on how to submit a password reset, Email verification, Reviewing Password reset Policy.

- Customer focused Management Professional with an extensive record of success building cohesive teams and strong client relationships. Self-motivated leader with proven background exceeding revenue and customer service goals in retail, business sales and utilizing excellent communication and organizational skills.