Installs, maintains, and troubleshoots Signal support equipment and terminal devices. Installs, operates, and maintains data distribution systems and designated radio. Performs Signal support functions, to include providing technical assistance and training for user owned and operated automation and communications equipment. Prepares maintenance and supply requests for unit level Signal support. Operates and performs preventive maintenance checks and services on assigned vehicles. Supervises, installs, maintains and troubleshoots Signal support systems and terminal devices, to include radio, wire, and battlefield automated systems. Provides technical assistance and unit level training for automation, communication, and user owned and operated Signal equipment. Disseminates information services policy. Prepares maintenance and supply requests for unit level Signal support.•Security Clearance: Active DoD SCI Clearance • A+, Windows, AIS, N+, TCP IP, Excel, Access • Switches, Routers, MBITR, VSAT, TACSAT, FBCB2, MCS, TIMs • SIB, MS Word, Word Perfect, various financial systems

Provides hardware and software repair, replacement, troubleshoot, installation and Over-the-Shoulder training support for the Warfighter Information Network-Tactical Increment 1 (WIN-T Inc 1). The WIN-T Inc 1 is a communications network that provides the Army Warfighter with voice, data and video capabilities for use in a tactical environment, utilizing primarily commercial off-the-shelf (COTS) equipment. This system of systems includes the following equipment: Unit Hub Node, Regional Hub Node,Single Shelter Switch (SSS), Joint Network Nodes (JNN), Battalion Command Post Nodes (BnCPN), Network Operations (NetOps), JNN and BnCPN Satellite Transportable Terminals (STTs), and Master Reference Terminals (MRTs) Provides Over-The-Shoulder training, technical support and assistance for WIN-T Inc 1 systems, including troubleshooting and accomplishing minor repairs, removing and replacing WIN-T Inc 1 components, submit Engineering Change Proposal (ECPs), and troubleshoot system hardware and software.

Develop and maintain a network test range for tools and devices currently under development. Pro-actively develop new test procedures & methodologies to address changing operational environments, and execute extensive, precise test cases that reduce or eliminate technical risk associated with solution deployments. Configuration and management of a variety ofnetworking infrastructure components including Cisco core network routers/switches, various security appliances, ASA firewalls, and other ancillary networking components (e.g. DNS, web, proxy servers). Maintain and update test environment used for tool performance evaluation and development of operational readiness test scenarios. Understanding of VPN architectures and other network layer security technologies.•Provide maintenance/calibration to all resources within the Tactical Communications systems environments and facilities for each assigned system •Assists in resolving interoperability problems to obtain operations across all platforms.•Develops and document the necessary requirements, designs, test plans, and execution strategies to implement changes in the network environment as directed by project leadership, and do so in accordance with approved change management and release processes. •Analyzes network systems including planning, design, evaluation and configuration.• WIN-T NETOPS•Regional Hub Node (RHN) •Tactical Network Operations (NetOps) Management System (TNMS) • Joint Network Nodes (JNN)• Configure and maintain VMWare ESXi and vSphere• SolarWinds Network Management Tools

Answer inbound phone calls and e-mails resolving client’s application questions or problems in the areas of system configurations/setup, product functionality and product updates, serves as primary support liaison between company and customer, keep customer informed of how and when problems are resolved, involved in any additional follow up, testing and troubleshooting, responsible for appropriate escalation to Level II or Senior Level Reps, attend internal training sessions on product specific and platform specific information relating to Group 1 products, responsible for maintaining the Support mailbox to open new or add activities to existing Service Requests, responsible for updating the TSR lab with the latest product service patches and releases, create Knowledge Base entries which initiates an approval process, provide coverage for 24/7 technical support. -Work under general supervision of a Project Manager/Principal Intelligence Analyst. Independently examines and solves problems in the absence of supervision, recommends techniques and assists in the integration of data, hardware, software systems and analysis as assigned.Provides technical and managerial leadership for geospatial information system project consulting, product development, and product testing for geospatial analysis tools. Combine the breadth of skills of operationally-focused Geospatial Analysts, research-oriented Geospatial Scientists, and implementation-oriented Geospatial Software Developers. Frequently forms the nucleus of new project efforts, defining staffing requirements, client interfaces, technical direction, and schedules. Perform GIS analysis; processing data from disparate sources, creating new data from imagery based sources, and support dynamic and rapidly changing data requirements to meet operational needs. Recognize and recommend application of different GIS tools to be applied to various client problems in individual work and in supporting team products.