Operations And Business Development Manager
Aberdeen, United Kingdom
Pivotal member of senior management team responsible for delivering short and long-term corporate strategies for a range of products and services.Key Manager Accomplishments:Supported profit and loss accountability for products and servicesManaged resource planning of personnel, equipment and commodities, executing effective utilization over 100%Provided business development and for internal and external customers, Managed sales growth utilising Selling Value techniques and… Show more Pivotal member of senior management team responsible for delivering short and long-term corporate strategies for a range of products and services.Key Manager Accomplishments:Supported profit and loss accountability for products and servicesManaged resource planning of personnel, equipment and commodities, executing effective utilization over 100%Provided business development and for internal and external customers, Managed sales growth utilising Selling Value techniques and eCRMSupervision of the sales funnel Developed and managed customer satisfaction metrics and SLA’s, resulting in all business objectives achieved and upper-quartile customer satisfactionOversaw daily logistics and work flow of personnel, coordinating staff development and employee appraisals, and supervised recruitment process.Key Financial Accomplishments:Implemented financial analysis and key decisions, successfully managing contracts to maximize financial benefit.Launch and promotion of product sales which increased regional revenue by 150% over a six-year period, establishing a trusted brandReduced costs by 25% by integrating multiskilling solutions whilst maintaining revenueKey Operation Accomplishments:Identified competitive business improvement efficiencies and opportunities for collaborating. Adopting lean management techniques and creating avenues for faster decision-making and troubleshootingCreation of data management centres and 24/7 technical support facilitiesImplemented re-manning models, significantly reducing personnel on board requirements and provided margin increases ranging from 12% to 34% Show less