I am a commercially astute Customer Services Manager, with a strong track record for delivering revenue and results through building customer satisfaction. A reliable analytical professional with diverse customer management experience gained in small start-up ventures through to large corporations. I am comfortable working locally and internationally with all levels of stakeholders either electronically or in person. I have taken a support business with ineffective processes and procedures through a complete rewrite and created new revenue streams with long term scalability. I have implemented a global SAP (CRM, R/3) solution, as a Systems Project Manager, working with all stakeholders and training divisions in the solution usage. Due to the nature of the businesses I have worked for I have experience of working with a huge and diverse range of industries. Always ready for another opportunity to create or manage world-class systems and deliver customer services that increase both revenues and profits.