David Pacelli Email & Phone Number

United States

Milford, Connecticut

-Manage all level 1 technical support for business clients, including over the phone support, remote support, on-site support -Repair client devices in shop or on-site -Provide on-site consultation with clients

North Haven

-Troubleshoot and repair client devices, in a timely fashion, according to their definition of fix-Monitor labor, client satisfaction, and revenue scorecards, and assist with improving the department-Manage workflow, and update clients with repair status-Mentor and coach team members technology news, from recent global events to new releases

North Haven

-Mentored and led team of 10 Geek Squad procedures, such as overseeing the repair process, observing client interactions, safeguarding client data-Recruited talent, actively through day to day life, or through the company job positing-Created solutions for complex client issues, prioritizing methods that won't impact store financials first, then partner with corporate for any assistance-Review client satisfaction on a daily and weekly basis, and implement any corrective action to improve likely to recommend -Performed other managerial duties, like counting the deposit and alarming the building on a daily basis

North Haven

-Performed Geek Squad administrative functions, such as answering the phone, scheduling appointments, ordering supplies, updating the Communication Board-Supported supervisor in running the department, from conducting monthly reviews and providing constructive feedback to associates, to being Acting Supervisor in the supervisor's absence-Conducted employee monthly meetings solo, or with supervisor-Repaired any client device to assist repair agents, and any other task as needed

Trumbull, Ct

-Repaired any non-functional display-Managed a team of five in the daily merchandising and functionality of six stores-Evaluated individual performance, proving constructive feedback to each team member, and discussed each associate's performance with manager and supervisor-Scheduled tasks, weekly and daily, and adjusted to accommodate any problem

North Haven

-Scheduled out time to update the planograms to support business needs-Sold product to clients, and recommended solutions based on their individual needs