- Supervised and rebuilt client relationships which required technical and strategic guidance, preserving $4M+ per year- Designed, proposed, and delivered a major client solution reducing end user latency from 32us to less than 1us. - Work with Product and Sales teams to identify solution flaws and risks to operational and delivery teams- Facilitate training with engineers teaching them about client designs and soliciting feedback for future designs

- Built and Managed the Global NOC of 14 engineers across AMRS, EMEA, and APAC to provide 24x7 support- Collaborated with Legal and Account Managers to make sure client contracts reflected correct service offerings - Conducted financial planning with the Finance team related to circuit, service, and tool renewals - Mentored Team Leaders within each region to allow for proper organizational scaling- Constructed training program for team to gain access to thousands of hours of online training material - Implemented key ITIL principles and standards to achieve internal SLAs for client support

- Led a team of 8 engineers to design and build more than 100 low latency client solutions - Supported Information Security teams to achieve the SOC2 certification- Architected and delivered Pico’s largest client buildout, across 23 datacenters and budget of $65 million- Worked with Vendors to secure best hardware and pricing for customer solutions- Designed and deployed global network monitoring and Corvil Latency Analysis solutions

- Functioned as a part-time instructor for students looking to achieve Cisco certifications.

- Built the Toronto Stock Exchange’s Risk Management System’s Network

- Achieved over $50,000 in monthly savings with Infrastructure improvements

- Upgraded the network to support higher bandwidth and dynamic failover- Managed circuits, cross-connects, datacenter infrastructure, and equipment procurement

- Functioned as a Lead Engineer for Network Analysis with specialty in packet and application inspection.

- Functioned as the Lead Engineer for the NOC and managed all Network Implementations and oversaw Customer Network Support for the Exchange.

- Supervised 2nd shift operations and mentored 6 other Network Analysts

- Functioned in technical support to provide end user assistance.