David Palacios Email & Phone Number

Perris, California, United States

Colton, CA –SproutsOperation Supervisor• Dispatch/Track Company Associates• Coach and/or discipline Associates• Maintain and Update Associate DQ Files through 3rd party • Manage Equipment Maintenance, Schedule PMRiverside, CA – KrogerOperation Supervisor• Dispatch/Track Company Associates• Coach and/or discipline Associates• Maintain and Update Associate DQ Files through 3rd party • Manage Equipment Maintenance, Schedule PMOntario, CA – Trader Joe’s, BMW, Reser’s Fine FoodsOperation Supervisor• Dispatch/Track Company Associates• Coach and/or discipline Associates• Maintain and Update Associate DQ Files through 3rd party • Manage Equipment Maintenance, Schedule PM

Moreno Valley, California, United States

Dispatch Manager• Customer Service• Received load tenders via fax, EDI and customer portals• Enter loads into dispatch software, Dr. Dispatch and PDMS• Schedule loading dates and times with shippers• Schedule delivery dates and times with consignees• Ensure staffing levels were sufficient to provide excellent customer service • Provided load specific instructions and best routing to ensure the task was completed in the most cost-effective manner possible• Provide load status updates to customers via email, phone, web portal or dispatch software.• Maintenance• Work closely with Maintenance Manager to ensure we had equipment readily accessible to provide excellent customer service.• Billing• Ensured load data accurately entered based on the previously agreed contracts and/or negotiated load tenders.• Notify customers immediately of any accessorial charges to ensure timely payment: Revised rate confirmation and/or authorization codes.Maintenance Manager• Work with vendors to ensure company vehicles and equipment were maintained and roadworthy while lowering maintenance costs significantly.• Developed spreadsheets and other documents to track maintenance schedule• Ensured company trucks and trailers met state and federal regulations, especially CARB, USDOT and FMCSA Compliance Safety Manager• Recruited new company drivers and sub-contractors.• Trained new hires on company policies and expectations• Cleared driver logs and forwarded to compliance liaison• Developed spreadsheets and other documents to track safety compliance• Worked closely with safety liaison to improve Safety RatingAccounting Manager• Work with customers to improve A/R days open significantly.• Worked with company president to maintain high level of customer satisfaction with our vendors and subcontractors • Developed spreadsheets and other documents to track and maintain a more efficient accounting schedule• Cash and check deposits

Moreno Valley, Ca

Maintenance Manager• Work with vendors to ensure company vehicles and equipment were maintained and roadworthy while lowering maintenance costs significantly.• Developed spreadsheets and other documents to track maintenance schedule• Ensured company trucks and trailers met state and federal regulations, especially CARB, USDOT and FMCSA Compliance Safety Manager• Recruited new company drivers and sub-contractors.• Trained new hires on company policies and expectations• Cleared driver logs and forwarded to compliance liaison• Developed spreadsheets and other documents to track safety compliance• Worked closely with safety liaison to improve Safety RatingAccounting Manager• Work with customers to improve A/R days open significantly.• Worked with president to maintain high level of customer satisfaction with our vendors and subcontractors • Developed spreadsheets and other documents to track and maintain a more efficient accounting schedule• Cash and check deposits

Bell, Ca & Anaheim, Ca

Territory Service Manager• Provided supervision for 22 employees in the Bell, CA and Anaheim CA offices.• Created daily staffing schedule to lower OT from 25% to 6% based on customer needs while improving customer satisfaction• Covered 2 vacant territories until new Managers positions were filled. (San Diego, CA & Van Nuys/Bakersfield, CA)• Worked with Area Director to meet Regional, Area and Corporate goals• Worked closely with local sales force to maintain a high level of customer satisfaction between sales and service while providing excellent service to our external customers.• Worked closely with corporate to implement new company-wide software and field hardware• Hired new employees, audited time sheets, disciplined employees• Conducted Monthly safety meetings• Conducted quarterly and yearly performance reviews - APEX• Kaisen – Lean Process TrainingService Center Dispatcher• Dispatched field service techs• Coordinated delivery/removal times with customers• Communicated with Sales force and Service Center management Shipping/Receiving Manager• Shipped supplies, parts, tools to job sites for installers• Shipped replacement and/or additional parts and supplies to customers and vendors• Returned defective parts to vendors and/or suppliers• Inventory controlCustomer Service Coordinator• Direct line to customers covering the Greater Los Angeles Territory: Bell, Anaheim, San Diego, Van Nuys, Bakersfield and Ventura• Entered deliveries, removals and service calls into FIS• Dispatch calls to techs in the field• Troubleshoot repairs over the phone using prior field experience• Worked closely with corporate to close calls for proper billing• Floated to help other locations: Phoenix, San Francisco, San Diego, Seattle, Dallas• Helped transition from Area Coverage to National Call Center in Charleston, SCField Service Technician• Delivery, Removal and Maintenance of therapeutic hospital bed and other medical devices