As an Analyst – Dashboard and Reporting Specialist, I focus on creating and managing insightful dashboards and comprehensive reports through Salesforce to evaluate the performance of business partners and employees. I present these analyses to higher management, aiding in strategic decision-making and the development of guidelines that drive growth within the state. My role involves:- Dashboard Creation and Management: Designing and maintaining interactive, user-friendly dashboards using Salesforce & Excel to monitor key performance metrics.- Report Generation: Producing detailed reports that evaluate business partner and employee performance, utilizing Salesforce reporting tools for effective data extraction and analysis.- Data Analysis: Conducting in-depth analyses to identify trends, patterns, and improvement areas, providing data-driven recommendations for strategic initiatives.- Presentation and Communication: Presenting findings, dashboards, and reports to higher management in a clear, concise, and impactful manner, simplifying complex data insights for stakeholders.- Guideline Development: Collaborating with management to create guidelines based on data-driven insights, ensuring alignment with organizational goals and fostering growth.- Continuous Improvement: Staying updated with the latest Salesforce features and best practices, identifying opportunities to enhance data collection and analysis processes.Through my work, I help shape the strategic direction and operational excellence of our business partners and employees, contributing to the overall growth and success of the organization.

Cleaned, manipulated, visualized, and analyzed raw data using spreadsheet software (i.e. Google Sheets) and BI data visualization tool (i.e. Tableau). Conducted an exploratory data analysis (EDA) to provide key stakeholders with data-based evidence of user success characteristics to make the business case for additional funding.Created DDL and DML SQL queries from formal and ad hoc data requests to draw insights and make data-driven recommendations to support company growth. Built a Tableau Story with interactive dashboards and dashboard objects to report insights from the comparative analysis completed in Tableau to technical and non-technical stakeholders.

Collaborated with management in dissecting inventory issues, employing analytical tools for thorough examination, and seamlessly communicating findings across departments.Implemented strategic improvements in logistic, supply chain, and procurement processes, resulting in a 30% uplift in individual processing productivity and an enhancement in package-fixing efficiency.Utilized Amazon's software to maintain accurate data records of inventory, evaluate and ensure the quality of thousands of inventories, contributing to an improvement in customer satisfaction metrics.