Airline Client, Above Wing Ground Handling, Government Relations - Customer Care, Airport Operations
Vancouver International Airport Authority
Managing a team of innovative, proactive customer orientated members and programs that contribute to YVR not only being named top Airport in North America 9 consecutive years but as of October 2016 - Best Airport in the World! Chair for local airline, government inspection agency and ground handler relations for YVR. Managing 11 great team members in execution of Airline Client Relations and Baggage Gate Scheduling. Chair of numerous stakeholder working groups that identify/solve current and upcoming policies/procedures/processes. To create, cultivate and enhance legacy relationships with key stakeholders of the airport community that enable and support a collaborative approach between all aeronautical related business partners. Airport Terminal Planning - creating and implementation of new airport terminal facilities that include policies, processes, and procedures. Quality Assurance auditing and performance measurements. Overseeing Airport Use Licences for Airlines and Ground Handlers, creating opportunities for Check-in of the Future, passenger with reduced mobility programs, and team member to our global leading Customer Care programs. Project management. Experience with Airport Leasing, Airline management roles. Consummate professional, positive leadership and diplomatic facilitator in an ever changing dynamic industry. Over 30 years of airline, airport and aviation transportation industry experience.