My role centers around understanding and documenting client requirements, guiding the design, development, and testing of software applications tailored to meet these needs for effective Business Process Management (BPM) solutions. I specialize in fostering collaboration between internal and client teams, ensuring continuous communication and coordination throughout the project lifecycle.A key focus of my work involves educating clients on our product offerings and customizing… Show more My role centers around understanding and documenting client requirements, guiding the design, development, and testing of software applications tailored to meet these needs for effective Business Process Management (BPM) solutions. I specialize in fostering collaboration between internal and client teams, ensuring continuous communication and coordination throughout the project lifecycle.A key focus of my work involves educating clients on our product offerings and customizing solutions to precisely fit their unique requirements. I excel in delivering comprehensive product demonstrations that vividly showcase the capabilities of our solutions. Furthermore, I bring expertise in supporting agile methodology and change management, providing vital support during and after deployment to ensure a seamless transition and optimal utilization of our solutions.In summary, my strengths lie not only in crafting and implementing BPM solutions personalized for client needs but also in actively educating, training, and facilitating the smooth adoption and comprehension of our products using diverse instructional methods and approaches. Show less

Contractor

Leveraging my product, industry and client experience & expertise, I define, document, and analyze customer requirements to recommend and build BPM solutions. The implementation process includes collaboration and coordination among internal and client teams, client education, product demonstrations, and direct customer support before, during and after deployment.

As part of the AWD University learning organization, I designed and instructed AWD classes, developed training documentation and presentations using Microsoft Word and Microsoft PowerPoint, participated in various phases of agile development to provide product feedback to development. I also created, designed, developed, edited and produced training videos using Camtasia Studio.Key accomplishments include:Developed and delivered advanced AWD Design trainingCoordinated technical… Show more As part of the AWD University learning organization, I designed and instructed AWD classes, developed training documentation and presentations using Microsoft Word and Microsoft PowerPoint, participated in various phases of agile development to provide product feedback to development. I also created, designed, developed, edited and produced training videos using Camtasia Studio.Key accomplishments include:Developed and delivered advanced AWD Design trainingCoordinated technical and business resources to develop master training environmentCollaborated with multiple teams to design and produce lab content for annual sales conference Show less

Data Conversion TeamKey accomplishments include:Morgan Stanley Brokerage data conversionPutnam data conversion

Client Service Support

Output Media Customer Communications

AIG/SunAmerica Full Service Operations