Deli-Cheese Sales Specialist• Sincere interest in customer service: Use suggestive selling techniques to maximize sales.• Knowledgeable of department product, food preparation, and equipment used.• Assist in merchandising the department: Reset products and maintain shelf conditions ensuring integrity of shelf tags and signage in department.• Maintain standards in shrink, safety, and inventory control.• Ensure that all federal, state, and company regulations for product freshness, safety, refrigeration, and sanitation are met.• Check shipments for out-of-date and damaged product to ensure freshness and quality of products.Café Lead (former position)• Oversee Café Front of House (FOH) and trained to work each station in FOH including all positions in Café, Chef Case, and Coffee & Gelato Bar.• Exhibit high level of sales building techniques through knowledge of department product, vendors, order schedules and through providing superlative guest service.• Willingness to effectively direct Partners to increase productivity through training and through valuing diversity.• Assist Food Service Director with documentation, coaching, and setting examples for Partners and assist with scheduling, inventory, and ordering.• Assist with daily and weekly specials programs and special events, and order signage for department.• Ability to use Excel, Word, and HEB computer programs, i.e. XPTR, & Transfers.• Passion for food.

• Knowledgeable in professional service standards: Scored 97.6% on secret shopper evaluation.• Trainer: Server, Bar, ALOHA, Follows, Menu Descriptions.• Suggestive selling: wine knowledge appropriate to various courses.• Certified and trained Safe Food Handler.• Side duties: Maintain dining area, maintain condiment and beverage stations, roll silverware.

• Reconstructed ceramics, porcelains, glass, stone, and mixed-media.• Secured cracks, smoothed chips, matched pigments, and fabricated missing parts.• Dismantled previous restorations and provided cleaning services.• Inventory control: Monitored and controlled resources, ordered and tracked department supplies.

• Processed multiple drink orders in fast-paced, energetic environment with high volume sales.• Handled cash and credit card transactions accurately.• Identified counterfeit currency and fraudulent forms of identification.• Leadership: trained new bar backs and developed memorization aids.• Trained food and beverage server, short-order grill cook, and caterer.• Certified and trained by the Texas Alcoholic Beverage Commission.• Certified and trained Safe Food Handler - Manager's Course.