As a sales advisor at sky I consistently deliver a high level of customer service putting the customers needs first whether that is by solving issues related to the service or by adding value to it. To do this job successfully the ability to develop rapport with people is essen-tial. Since I am part of the retentions team resilience is also very important as many of the calls that come through are often customers in difficult situations. As an office job being computer literate is also an important element of this role